Sorting not working properly
Problem reported by Otto Keravuori - 6/21/2018 at 11:42 AM
When you sort tickets bu Subject you run into a situation, where subjects are not in alphabetical order. I have wondered this multiple times until now I figured it out.
Smartertrack shows subjects as cleaned, what I mean is that for example subject "RE: [12312-123123-123123-123213] Customer has a problem" will be shown "Customer has a problem". This is fine, but sorting does sort tickets by the original subject - not the cleaned one.
There fore you will have a ticket list that actually is not sorted by the subject alphabetically. The sorting should sort these by the cleaned subject.

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Andrew Barker Replied
Employee Post
This issue has been resolved in version 14.x.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

Otto Keravuori Replied
Thanks for the info! :)

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