Will have to agree with SM17 being scary. Though I am looking forward to it for a lot of the new features. However the past year with SM16 has been nothing but a rollercoaster of upset support people on our side, pissed off customers, late night alerts waking senior support from their sleep because SM has crashed or is backing up. Good times :) Though, I will give credit, the ST support guys have pounded out our many many many many many support tickets and worked through many of our critical issues.