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So we just upgraded from v12 to the latest v13. Interesting new interface look. However, one of my agents noted an issue (bug?)...
They can see the "Queue" tab under "Global Tickets" (as shown in the attached image). Shouldn't they see a queue tab at the top of the "My Tickets" area and that's it? They don't have a queue section in the My Tickets area, and the "Global Tickets" section shows them the total number of queued tickets from EVERY brand/dept, which they should not be able to see.
Ben Santiardo, Programmer Analyst
Eastern Suffolk BOCES