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Cannot see tickets Smartertrack 12
Problem reported by Emanuele Tomasi - 4/30/2018 at 7:45 AM
Not A Problem
Hi,
 
from internal network Smartertrack work correctly, but when I try from external network (we have exposed https), the log in work, but If I click on a Queue, the list of tickets doens't appear, I see "Loading...".
 
I tried with more browsers and networks, but this problem persist.
 
What can I do ?

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0
Eric McCarthy Replied
5/4/2018 at 7:10 AM
Employee Post
This seems to be a more complex issue than something we could solve in this thread. I would suggest opening a support ticket to. There a more tools and diagnostic options available with a support ticket.
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
0
Andrew Barker Replied
5/8/2018 at 7:09 AM
Employee Post
As this is something we cannot help with through the forum, I am going to change the status of this thread to Not a Problem.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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