Cannot see tickets Smartertrack 12
Problem reported by Emanuele Tomasi - April 30 at 7:45 AM
Not A Problem
Hi,
 
from internal network Smartertrack work correctly, but when I try from external network (we have exposed https), the log in work, but If I click on a Queue, the list of tickets doens't appear, I see "Loading...".
 
I tried with more browsers and networks, but this problem persist.
 
What can I do ?

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0
Eric McCarthy Replied
Employee Post
This seems to be a more complex issue than something we could solve in this thread. I would suggest opening a support ticket to. There a more tools and diagnostic options available with a support ticket.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Andrew Barker Replied
Employee Post
As this is something we cannot help with through the forum, I am going to change the status of this thread to Not a Problem.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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