Log for Related Items
Idea shared by Emanuele Tomasi - April 27 at 1:23 AM
Under Consideration
Hi,
 
there is the possibility to check which user and at what time it added a "related items" to a ticket ?
 
I tried to check in the db, but I can't find this information.
 

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Andrew Barker Replied
Employee Post
SmarterTrack does not log when a related item was added to a ticket, nor the agent that added the related item.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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will this log be implemented in the future?
0
Andrew Barker Replied
Employee Post
We will be discussing this idea internally for possible inclusion in a future version.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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