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Log for Related Items
Idea shared by Emanuele Tomasi - 4/27/2018 at 1:23 AM
Completed
Hi,
 
there is the possibility to check which user and at what time it added a "related items" to a ticket ?
 
I tried to check in the db, but I can't find this information.
 
Andrew Barker Replied
4/27/2018 at 7:06 AM
Employee Post
SmarterTrack does not log when a related item was added to a ticket, nor the agent that added the related item.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
will this log be implemented in the future?
Andrew Barker Replied
4/27/2018 at 7:14 AM
Employee Post
We will be discussing this idea internally for possible inclusion in a future version.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
Andrew Barker Replied
12/12/2018 at 9:54 AM
Employee Post
Beginning with SmarterTrack Build 6910, the ticket, chat, and call log histories will include entries for when a related item is added or removed.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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