When you delete an employee, SmarterTrack will ask you what you want to do with any tickets or call logs assigned to that employee.

 

The tickets option allows you to select the employee to whom you want open tickets transferred. If the selected employee is not a member of a group to which one of the tickets belongs, that ticket will just be assigned to the queue.

 

The Call Logs action allows you to keep the call logs associated with the deleted employee, reassign them, or delete them.

 

Chats and closed tickets will remain assigned to the deleted employee.