Back to Community Threads
1
Administrative User cannot assign tickets to another Group
Question asked by Shannon Yates - 2/27/2018 at 9:21 AM
Unanswered
I have a user who is an administrator but when she tries to reassign a ticket to another group she is not allowed to.  She has agent status and the same settings as I do, but I can transfer to different groups.
 
Any ideas on what I may be missing for her set up?
 
Thank you
Thank you,
Shannon Yates
 Help Desk
  Confidence, Trust, Leadership. Traditions since 1923
 12487 Plaza Drive  |  Cleveland, Ohio  44130-1084

1 Reply

Reply to Thread
0
Andrea Free Replied
2/27/2018 at 10:39 AM
Employee Post
Hi Shannon,
 
Is she missing the Transfer button altogether? Or does the OK button on the Transfer modal not do anything? If the latter, would you please have her open the browser developer tools and check for any errors on the Console tab? 
Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com
Back to Community Threads

Reply to Thread

Related Knowledge Base Articles

Ticket and Live Chat Distribution SettingsSmarterTrack > Department/Group Configuration and Management
Common Ticket Issues and FixesSmarterTrack > Troubleshooting
How to Set up SmarterTrack CommunicatorSmarterTrack > Installation and Configuration
SmarterTrack/WHMCS Addon ModuleUtilities and Conversion Tools
Ticket Distribution ScenariosSmarterTrack > Department/Group Configuration and Management