Aliases Interface showing Error in SmarterMail 5.5
Problem reported by Opt Solution - February 4 at 11:26 PM
Not A Problem
Hi all,
 
When I try to access the domain setting >> Aliases in SmarterMail 5.5. there is error message promp out.
 
Here is the error :
 
Server Error in '/' Application.

Source array was not long enough. Check srcIndex and length, and the array's lower bounds.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
 
Exception Details: System.ArgumentException: Source array was not long enough. Check srcIndex and length, and the array's lower bounds.
 
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

[ArgumentException: Source array was not long enough. Check srcIndex and length, and the array's lower bounds.]
   System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +10266458
   System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +539
   SmarterTools.SmarterMail.Remoting.IMail.GetAlias(String sessionStr, String domainName, String forwardName) +0
   SmarterTools.SmarterMail.Remoting.RemoteMail.GetAlias(String sessionStr, String domainName, String forwardName) +118
   SMWeb05.HelperClasses.RemoteWrapper.GetAlias(UserData usr, String domainName, String forwardName) +44
   SMWeb05.DomainAdmin.frmAliases.GenerateGrid() +883
   SMWeb05.DomainAdmin.frmAliases.Page_Load(Object sender, EventArgs e) +948
   System.Web.UI.Control.OnLoad(EventArgs e) +132
   SMWeb05.HelperClasses.CustomPage.OnLoad(EventArgs e) +208
   System.Web.UI.Control.LoadRecursive() +66
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2428
 
Version Information: Microsoft .NET Framework Version:2.0.50727.5485; ASP.NET Version:2.0.50727.5491
 
 
Kindly advise me what should I do.

Thanks
ThanksOpt

7 Replies

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0
Derek Curtis Replied
Employee Post
You're a few minors behind on 15.x...you may want to try upgrading to the last 15.7 minor to see if that clears things up. You can download 15.7.6607 here.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
0
Kyle Kerst Replied
If this server has been running properly for some time now, you might want to try recreating the IIS site and application pool with the correct settings to see if that helps. Its possible an update may have corrupted your site definition, and you may just need to recreate under .NET 2.0. Also make sure your Windows updates have been applied. If that doesn't help, upgrading to the latest 15 minor would be your best bet to make sure you can get the support you need. 
Kyle Kerst Cameron Solutions LLC www.cameron-solutions.com
0
Opt Solution Replied
Thanks for your reply. However, it's only happen to one domain only in our SmarterMail. Other domain aliases still working. Do you have any idea?
ThanksOpt
0
Opt Solution Replied
Thanks for your reply. However, it's only happen to one domain only in our SmarterMail. Other domain aliases still working. Do you have any idea?
ThanksOpt
0
Opt Solution Replied
It's solve. It is seems we have to restart the server.
ThanksOpt
0
Opt Solution Replied
It's solve. It is seems we have to restart the server.
ThanksOpt
0
Opt Solution Replied
It's solve. It is seems we have to restart the server.
ThanksOpt

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