Adding attachments to a ticket will scroll page to the top
Problem reported by Dylan Hanby - January 28 at 5:10 PM
Resolved
When adding an attachment to a ticket (new or existing) the page will refresh, moving the view to the top of the thread.
Clients are finding this annoying in long threads, as then then need to scroll back down to enter the message of submit the ticket.
 
Is this intended behavior?
 
This can be replicated on Chrome, Firefox and IE.
Smartertrack is a locally hosted instance and version is v13.0.6564.19256

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Andrew Barker Replied
Employee Post
Dylan -
 
Thank you for reporting this problem. Fortunately, we have already addressed this issue in version 13.1.6600, which was released this past Friday, January 26.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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