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Custom Message Variables
Question asked by James Jenkins - 1/12/2018 at 2:13 PM
Answered
Do Custom Messages support variables? If so, which ones? For example, when creating the "After Ticket Submission" custom message, I was trying to see if it was possible to add the Ticket Number; just as it's added in the default Ticket Submission.
 
Thanks
Merle Wait Replied
1/18/2018 at 10:00 AM
That would be great
Andrew Barker Replied
1/19/2018 at 8:00 AM
Employee Post Marked As Answer
Currently, only the custom messages accessible through the Live Chats settings support variables. The currently supported variables are listed in a separated field below the text boxes in that area. We are discussing adding variables to the other custom messages.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
James Jenkins Replied
1/19/2018 at 8:19 AM
Thanks for the confirmation!
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