Custom Message Variables
Question asked by James Jenkins - January 12 at 2:13 PM
Do Custom Messages support variables? If so, which ones? For example, when creating the "After Ticket Submission" custom message, I was trying to see if it was possible to add the Ticket Number; just as it's added in the default Ticket Submission.

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Andrew Barker Replied
Employee Post
Currently, only the custom messages accessible through the Live Chats settings support variables. The currently supported variables are listed in a separated field below the text boxes in that area. We are discussing adding variables to the other custom messages.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278

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