Ok, I have not seen this before, and do not think it is really a smarter mail problem, but want to see if anyone else has run into it.
One of our clients uses MS Outlook for their email - set as a POP account.
Everything was working perfectly fine. Then our system did the whole 6 months password change requirement, and they were forced to change their password.
Now, after changing their password, and changing the password in outlook, and changing the password in "requires login" before send - Outlook is triggering a "brute force" on the smartermail server, for their IP address. and then it blacklists their IP address from connecting.
They can check mail perfectly fine and they get their email sent to them, but when they try to send anything it triggers the brute force and bans them.
I have personally went over to their facility and tried to fix this. Spent about an hour messing with both outlook and smarter mail resetting the password and trying all combinations of the secure send, log in before send, username only, full username and domain, etc.
SO.. then i "white listed" their IP address (yea, yea,,, i know)
and it sends stuff out, but then EVERYTHING that goes out gets returned as bounced.
Seriously... w t h ?
Only thing i can think of is it seems like there is some type of cache setting or something in outlook that is not using the new password ?
We are using
- SmarterMail Enterprise Edition
- Version 14.4.5801