ADD and view user/organisation information in the ticket
Idea shared by Roeland Buisman - December 22, 2017 at 2:26 PM
Under Consideration
emailaddresses are related to users/organisations if they exist, but in a ticket you can't see the organisation. It would be very nice when it is possible to add a new user/organisation inside a tab of the ticket, and to be able to see directly to which organisation the ticket belongs. 

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The ability to add a new user/organization from the ticket would add too much clutter and complexity to the page. However we can see the benefit of being able to see the user's organization in the ticket header. We will take this under consideration.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
that would be already great!

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