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ADD and view user/organisation information in the ticket
Idea shared by Roeland Buisman - 12/22/2017 at 2:26 PM
Planned
emailaddresses are related to users/organisations if they exist, but in a ticket you can't see the organisation. It would be very nice when it is possible to add a new user/organisation inside a tab of the ticket, and to be able to see directly to which organisation the ticket belongs. 

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Eric McCarthy Replied
Employee Post
The ability to add a new user/organization from the ticket would add too much clutter and complexity to the page. However we can see the benefit of being able to see the user's organization in the ticket header. We will take this under consideration.
Eric McCarthy Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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that would be already great!
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Andrew Barker Replied
Employee Post
After reviewing this further internally, we are concerned that displaying the organization in the ticket header would push the limits of the header size, especially on mobile devices. Instead, we are currently planning to add the organization to the User header, which can be quickly accessed by clicking on the user's email address in the ticket header.
Andrew Barker Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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