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shows as utf7
Problem reported by Joe Joe - 12/19/2017 at 9:14 AM
Resolved
Hello,
 
i try to set my txt encoding as utf8,
 
but when i try to send mail to un-existing domain or mailbox,
 
the Delivery Failure mail shows with scramble with non-english words with folowing:
 
Content-Type: text/plain;
charset="us-ascii"
Content-Transfer-Encoding: 7bit
 
 
how can i change the setting ?
 
SmarterMail Enterprise Edition
Version: 16.3.6526
 
thanks
 

18 Replies

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1
anhnv mr Replied
12/20/2017 at 1:56 AM
Bump, same trouble, at version 15, it's utf8 and quote-printable, up to latest version 16, it's can't change to utf8
0
Joe Joe Replied
12/20/2017 at 2:06 AM
what version do you use ? because i check the log,the older v16 shows it is fixed,im not sure if it happnen again on 16.3.6526 ?
0
anhnv mr Replied
12/20/2017 at 2:14 AM
at latest version 16, 16.3.6558
0
Joe Joe Replied
12/20/2017 at 2:21 AM
ohoh,hope they can find the thread and check it.
0
anhnv mr Replied
12/20/2017 at 2:28 AM
ha ha, support smartertools very poor, they don't reply on forum too much
1
Von-Austin See Replied
12/20/2017 at 9:46 AM
Employee Post
Joe,
 
I've been able to replicate this same behavior and have written up a bug report for our SmarterMail team to review further. I would expect a fix for this to come in a future minor release.
Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
anhnv mr Replied
12/20/2017 at 6:24 PM
Thanks you
2
anhnv mr Replied
1/5/2018 at 6:44 PM
Hello,
 
I see few release version but this bug still "being fix" status ?
0
Joe Joe Replied
1/5/2018 at 7:04 PM
i also have the same question.
1
Von-Austin See Replied
1/8/2018 at 8:12 AM
Employee Post
Greetings,
 
Just to keep everyone up to date on the issue, we plan on releasing a fix on 1/18. This is a tentative date and may change depending on what we encounter during this next release cycle. 
Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
anhnv mr Replied
1/17/2018 at 9:07 PM
hello, any update today ? have this bug fixed yet ?
1
anhnv mr Replied
1/18/2018 at 6:12 PM
New version has been release but look like they forgot fix this bug :)
0
Von-Austin See Replied
1/19/2018 at 9:46 AM
Employee Post
We are still actively working on a fix for the issue. We were unable to squeeze this fix in on our last release cycle. It will be fixed in the next minor release however.
Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
Von-Austin See Replied
1/19/2018 at 9:46 AM
Employee Post
We are still actively working on a fix for the issue. We were unable to squeeze this fix in on our last release cycle. It will be fixed in the next minor release however.
Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com
0
anhnv mr Replied
2/5/2018 at 2:59 AM
@Von-Austin See: fix or not ?
0
anhnv mr Replied
2/7/2018 at 2:06 AM
They fixed in latest version without notice us :)) bad support
0
Derek Curtis Replied
2/7/2018 at 12:51 PM
Employee Post
Actually, it was NOT resolved in the last minor. IT was marked as resolved but did not make it through QC. That said, this has been tested again and will be in this week's release.
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com
1
Derek Curtis Replied
2/7/2018 at 12:51 PM
Employee Post
This is verified fixed and will be in the next minor release. 
Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com
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