Cannot resize ticket panes
Problem reported by Craig Parsons - December 11, 2017 at 6:29 AM
Resolved
It seems in v13 its not possible to resize the three panes in ticket view which makes the system effectively useless on smaller screens.
 
Below is all i can currently see when working directly on my laptop screen and to make things even worse when on a small screen the vertical scroll does not appear on the right of the selected ticket, so i now have no option other than to open the ticket into a new window each time. (yes i know i can switch the ticket list pane to display left instead, but that also has its own issues with taking up way too much space).
At the very least i would like to drag the panes to a size that is more acceptable to the screen I'm working with.
 
 

4 Replies

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I completely agree with this sentiment.  Many times (out of habit) I try to resize panes, only to remember that this particular app can't do that.
 
Really hope to see this fixed soon.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

2
Andrew Barker Replied
Employee Post
We are currently working on adding this capability to the new interface. It is currently scheduled to be included in the next release.
Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Is this coming in 13.1?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

1
Eric McCarthy Replied
Employee Post
This has been released in update 13.1.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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