Assign a KB Folder to one or more Brands?
Question asked by Michael Woffenden - November 25, 2017 at 7:33 AM
Answered

Question

Is there a way to assign an entire Folder containing KB articles to one or more Brands?

Background

We're starting to use Brands and see a lot of possibilities for supporting multple clients.
 
However we offer a mix of services that some, but not all, clients subscribe to.  Therefore we need a way to assign entire Folders to one or more Brands.  Otherwise it becomes very tedious and inefficient to do this on a one by one KB article basis.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Derek Curtis Replied
Employee Post Marked As Answer
Right now, individual articles are marked by Brand, but I can certainly see the value in being able to mark an entire folder to apply to one or more Brands. I'll add it to our list of features for discussion. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Thanks for considering this, Derek! Would really love to see this magically appear in an upcoming release. We'll be doing a lot with Brands in the next few weeks and this would be a huge help.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Derek, what is the best way for me to keep request this on your team's radar screen?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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