[POTENTIAL BUG] Cannot paste images into email body
Problem reported by Nicolas Le Merle - November 24, 2017 at 2:08 AM
Resolved
Recently upgraded to v16.3.6530 and users are now reporting their images are not being received by recipients. I tested this myself and can confirm its an issue :(
 

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1
Robert Emmett Replied
Employee Post
Can you test attaching an image with the attachment button and not pasting?  Also can you open the browser console and navigate to the network tab.  Are there any API response errors shown?
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Attaching an image produces the same error, console shows a 404 error as per below. I notice its adding a second webmail/ directory path which is incorrect:
2
Andrea Rogers Replied
Employee Post
Thank you for the report, Nicolas! I'm seeing some odd behavior related to inline images in SmarterMail 16.3.6535 as well. We'll get this resolved. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
0
Andrea Rogers Replied
Employee Post
Hey Nicolas,
 
Just heard an update for this thread... I was told the issue you're seeing might be caused because IIS is using a virtual directory, and the path for the API is being set incorrectly. Managing virtual directories is a bit beyond my technical scope, but I hope it helps! 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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