16.3.6535 - 550 From Address Must Match Authenticated Address
Problem reported by Alex Hee - November 22, 2017 at 11:08 PM
Resolved
After upgraded to 16.3.6535, I received this error message email in my outlook 2013. Funny is the email is sent out & received by recipient. Before this version, I'm using 16.3.6522 without any issue.
 
Now, in order to fix this issue & I have to go to Settings>Protocols>SMTP In section to change "Require Auth Match" from "Email Address" to "None".
 
Therefore, what could be the problem? Is it a bug or else?
 
TQVM.

27 Replies

Reply to Thread
0
Same issue here.  Customers started having trouble immediately upon this update.
0
Same here.
Had hundreds of customers calling about this.
0
Have same problem, customers are calling with this problem.

Found that setting "Require Auth Match" to none solve the problem for customers, but not a very good idea. 
 
0
Same here get that message in Outlook... and failed error on cell phones...  mail does get sent though...
Gonna go back to previous version of SM I think....
 
Regards,
Mark L. Lee
0
I have been dealing with little things since upgrading.  Overview: I went from 14 to 16.
 
I have noticed and maybe this is coincidence.  If I impersonate the account and the account admin is bob@example.com and send a message as bob@example.com it seems to fail with a similar message.  Another couple things I noticed is the host name was not associated with the IP anymore and the domain needs a host name.
 
I added the DNS host name to each spot:
Under the domain, there is a spot below enable/disable the domain a host name is required.
Settings->Bindings (each IP)
 
A tech replied to my ticket and suggested going back to 15.  So over a weekend I would go from 14 to 16 and back to 15.  Not the greatest solution, but I may have to take it.
 
Before I do this I am hoping someone else has a solution.
 
For those having issues are the people with the issues a domain administrator?
0
Same issue here, many clients facing the issue.
 
Can anybody help get the software for Version 16.3.6530
 
I can not find it on Smartermail downloads, they have only the latest one.
 
This would help a lot to get back to the older version or any version that is tested and stable.
 
Thanks
0
same issue here! hundred of automated system all failing to process correctly as 550 error. Of course all the emails are getting sent out over and over again!
 
UPDATE PLEASE!
0
Same issue here too!
0
Issue is same here too.
 
Also, i found plenty of messages in spool having status "receiving" only..
but they all are delivered i guess.
 
is smartertools support is working on this or not !!??
0
Matt Petty Replied
Employee Post
We are working on this, and I have a build that I'm testing now that fixes the Auth Match issue. As this develops I will post more info here.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Matt Petty Replied
Employee Post
We had a customer that installed this and their spool started flowing again. We've sent this out to a number of people so far and still waiting to hear a resounding "it's fixed". I will provide the build here and if it fixes the issue please let us know.
<Link removed, there is an official update now with the fix>
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
We`re now getting a lot of NDRs with:
The following recipient(s) cannot be reached:

      'User 1' on 
            The recipient has been deleted or has no email address.

      'User 2' on 
            The recipient has been deleted or has no email address.
which is not correct as we know their emails are running OK (one is local and another one is at GMail). Is this a connected issue?
0
We are planning to upgrade from 15 to 16 during the weekend, but looking at this thread; is the problem resolved or still some people facing issues with it?
 
thanks,
2
The Patch seems to work for most SMTP traffic, still testing the "reply to" issue mentioned above.

We have been fielding phone calls all morning. The kicker is having to tell the customers that the inbound emails during this period are lost and they will need to contact senders to resend important emails.
 
To state that this bug has caused us massive problems is an understatement. Though I understand bugs, I do not understand that a bug that causes an SMTP meltdown of this magnitude was not patched immediately. We suffered only several hours with this fiasco. Others here could have been dealing with this for DAYS. This is the type of bug that can cause major defections from services provided by SmarterTools customers, and it is one more nail in the version 16 coffin.

SM team, v16 has not been a pleasant experience, to say the least, but releasing a version with this level of bug - unacceptable, period.

Thanks a lot - NOT.
Matthew J. Sine, General Manager8Dweb LLC"Making the Web a Happy Place"
0
Is it possible to install version 16.3.6530 or 16.3.6522 over 16.3.6535 and revert back to those previous versions?
 
I don't want to install a pre-release version that only fixes problems for new emails and would prefer to go back to a version that doesn't have these new bugs.
 
2
SmarterTools, please REMOVE the 16.3.6535 installer from the download section of your web site.
 
You KNOW that it has this problem and it is horrible dealing with very frustrated customers trying to get this fixed.
 
Why are you STILL allowing people to download this version and causing so much pain?
0
16.x.6540 applied but,
Still some random issues regarding mail delivery are being faced.
 
how to get back to previous stable build. I still have 16.3.6493 build exe and running it give "latest version is already installed' error.
 
please guide.
1
I just installed the 6540 patch and am still having the same issue with a handful of users.  Most of the issues were fixed but those that didn't seem to have the issue are now having the issue.  Very strange. 
 
SMTP Logs after upgrade to 6540
 
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 220 mail.centricweb.net Wed, 29 Nov 2017 21:16:17 +0000 
[2017.11.29] 15:16:17 [71.201.147.140][32767822] connected at 11/29/2017 3:16:17 PM
[2017.11.29] 15:16:17 [71.201.147.140][32767822] cmd: EHLO PC
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 250-mail.centricweb.net Hello [71.201.147.140]250-SIZE 104857600250-AUTH LOGIN CRAM-MD5250-STARTTLS250-8BITMIME250 OK
[2017.11.29] 15:16:17 [71.201.147.140][32767822] cmd: AUTH LOGIN
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 334 VXNlcm5hbWU6
[2017.11.29] 15:16:17 [71.201.147.140][32767822] Authenticating as User@domain.com
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 334 UGFzc3dvcmQ6
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 235 Authentication successful
[2017.11.29] 15:16:17 [71.201.147.140][32767822] Authenticated as User@domain.com
[2017.11.29] 15:16:17 [71.201.147.140][32767822] cmd: MAIL FROM: <User@domain.com>
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 250 OK <User@domain.com> Sender ok
[2017.11.29] 15:16:17 [71.201.147.140][32767822] cmd: RCPT TO: <d.dax@domain.com>
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 250 OK <d.dax@domain.com> Recipient ok
[2017.11.29] 15:16:17 [71.201.147.140][32767822] cmd: DATA
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 354 Start mail input; end with <CRLF>.<CRLF>
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 550 From address must match authenticated address
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 550 From address must match authenticated address
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 550 From address must match authenticated address
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 550 From address must match authenticated address
[2017.11.29] 15:16:17 [71.201.147.140][32767822] rsp: 250 OK
[2017.11.29] 15:16:17 [71.201.147.140][32767822] Successfully wrote to the HDR file. (c:\SmarterMail\Spool2\SubSpool18\402826477.hdr)
[2017.11.29] 15:16:17 [71.201.147.140][32767822] Data transfer succeeded, writing mail to 402826477.eml
[2017.11.29] 15:16:19 [71.201.147.140][32767822] cmd: QUIT
[2017.11.29] 15:16:19 [71.201.147.140][32767822] rsp: 221 Service closing transmission channel
[2017.11.29] 15:16:19 [71.201.147.140][32767822] disconnected at 11/29/2017 3:16:19 PM
 
Delivery Logs says the message was delivered and the end client did get the email just we keep getting bounce backs says 550 error.

Barbara Renowden President / Co-Founder Centric Web, Inc. https://www.centricweb.com

1
Installing 16.3.6543 on our internal mail server for testing... ST released around 4am this morning. Primary mail systems will remain at 16.3.6496 indefinitely since the known bugs there can be managed.

Fingers crossed.

11/30-2017 09:20am update - so far the 16.3.6543 is working well on the internal mail system. The dreaded 550 From address must match authenticated address on our internal Windows 10/ Outlook 2016 machines has finally gone away.

 
Matthew J. Sine, General Manager8Dweb LLC"Making the Web a Happy Place"
0
Version 16.3.6579 has this bug.
 
Logging ticket now with smarter tools
1
We are on SmarterMail Enterprise Version - 16.3.6585. Updated a week ago, and we have a customer who started complaining that he cannot send email. Looking at the logs, I'm seeing the error, 550 From domain must match authenticated domain. The user is the domain admin but his staff are able to send mail without issue. 
1
Robert Emmett Replied
Employee Post
We have seen many instances of this being reported.  We have captured the traffic using WireShark and Fiddler between Outlook and our SmarterMail server.  According to the traffiic, the client itself is sending MAIL FROM: <>.  If you have SMTP Auth turned on, there is nothing against which to authenticate so it will fail.  We are actively working to resolve this issue. If anyone captures different traffic, please let us know.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
We use SmarterMail Enterprise Version: 16.3.6592
We are having the same problem with clients that use Outlook 2016

[2018.01.24] 18:07:45 [54815128] rsp: 334 VXNlcm5hbWU6
[2018.01.24] 18:07:45 [54815128] Authenticating as contabil@xxx.com.br
[2018.01.24] 18:07:45 [54815128] rsp: 334 UGFzc3dvcmQ6
[2018.01.24] 18:07:45 [54815128] rsp: 235 Authentication successful
[2018.01.24] 18:07:45 [54815128] Authenticated as contabil@xxx.com.br
[2018.01.24] 18:07:45 [54815128] cmd: MAIL FROM: <>
[2018.01.24] 18:07:45 [54815128] senderEmail(1):  parsed using: <>
[2018.01.24] 18:07:45 [54815128] rsp: 550 From domain must match authenticated domain | Info: domain():n/a, authenticated username: contabil@xxx.com.br, sendersEmail: 
[2018.01.24] 18:07:45 [54815128] disconnected at 24/01/2018 18:07:45
0
Robert, any update on this?

Christopher

2
16 is still riddled with bugs... and they just announced 17... lets fix 16 first please...
 
2
I have similar issue here and also, some emails not reaching to recipient even in the same domain.  Is this related to bugs in 16.x?
1
I did an upgrade last night, the site showed 16.3.6621, downloaded it and installed it it after installing it shows I am running 16.3.6624.
 
My error came back: 550 From address must match authenticated address
 
I have not seen this error since I did an upgrade a while back.
 
I think if version 17 comes out I am not going to even try it in beta, if I renew I will wait for version 18.  I never had so many issues this is a support nightmare.

Reply to Thread