can't edit autoresponder on firefox

Problem reported by Emanuele Cellini - 11/13/2017 at 9:17 AM

Resolved

Hello,
In autoresponder section, when you edit a saved a text, the editor doesn't allow to place the cursor with the mouse in a desired position.
Using keyboard arrows you can only move to the end of line: it seems that div elements are "separated" from other elements. See attached image.

Browser:Firefox 56.0.2 (64 bit)

SmarterMail Enterprise Edition Version: 16.3.6522

Can you help me to resolve this issue?

Best regards,

Emanuele

3 Replies

Reply to Thread

Derek Curtis Replied

11/13/2017 at 4:27 PM

Employee Post

Hi, Emanuele

I can replicate this bug, so I'll get it over to the developers. For the time being, you can edit the source view of the autoresponder. Simply click the </> tool in the editor to bring up source view.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

Emanuele Cellini Replied

11/14/2017 at 2:09 AM

Hello Derek,
I show this bug on 3 PC.
The source view is:
<div>Salve, sono in ferie fino al 05/12, per richieste urgenti contatta i miei colleghi al numero XXXXXX. Buon lavoro! Cordiali Saluti</div>

If it can be helpful you can connect with teamviewer to see the bug.

Bye

Derek Curtis Replied

11/14/2017 at 10:37 AM

Employee Post

Emanuele, I think we're okay: I can see the issue when editing an autoresponder using the editor, and that's been reported to the developers. My point was that you can edit the source of the autoresponder for now as I don't see any problems when doing that.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

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