Birthday changes -1 day when saving or editing contact

Problem reported by Derrick Kluyts - 11/12/2017 at 11:53 PM

Submitted

Hi Guys,

I have a issue when saving a birth date under the GAL. When editing or adding a birth date to contacts the date gets moved to - 1 day after saving. Contact birth date is 09/07/1991 (dd/mm/yyyy) after saving and re entering I get 08/07/1991. I have tried various dates and get the same result. Always - 1 day.

I have double checked IIS, the Host and SmarterMail regional settings and everything checks out. I have come across a number of threads dated back to 2013-2014 regarding this issue but, does not seem to be resolved yet. Anyone have a clue or am I missing something?

Regards,

Derrick

6 Replies

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Von-Austin See Replied

11/13/2017 at 4:56 PM

Employee Post

Derrick,

We're attempting to replicate this locally but have been unsuccessful. I'm wondering if it could be related to a specific timezone. What time zone is set on the client, as well as the server ?

Also, what browser language is being leveraged ?

Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com

Derrick Kluyts Replied

11/14/2017 at 6:27 AM

Hi Von,

Thanks for the time lab testing this. I however have double checked all our regional settings and is set to +2 Harare Pretoria. This is the same on the IIS server and client. When logging into the admin panel and changing the date it always jumps back with -1 day.

We are using english (US) on Chrome. The only thing I can think of is starting a ticket and getting remote support for this. As I said earlier there are previous threads complaining about the same problem but, no answer.

Kind Regards,
Derrick

Ton Trommelen Replied

11/14/2017 at 7:06 AM

I have reported this issue many times already and I have had a lot of communication with the support staff about this.

It seems the problem is (at least partly) related to the timezone and they were able to replicate the issue. So the support staff knows about the issues and I have spent a lot of time testing and reporting about this.

The problem should have been fixed a number of times in the past releases but so far no luck. The problem is still there as are a number of other issues with the calendar.

All in all I have now stopped using the SmarterMail calendar alltogether because of the problems I have with it.

Hopefully everything will be fixed in an upcoming release.

Regards,

Ton.

Von-Austin See Replied

11/14/2017 at 9:12 AM

Employee Post

Derrick,

I was able to replicate very similar behavior, however my birthday's are jumping up +1 day instead of falling behind a day.

I'm going to create a ticket off of this post and will work with our development team further to correct the behavior.

Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com

Derrick Kluyts Replied

11/14/2017 at 11:51 PM

Thanks for your feedback Ton,

I see that Von was able to replicate a similar issue on their side. His birthday's are jumping +1 day. Let's hope for a possible fix with the next release, at least I know I'm not going crazy. I will however do further testing on my side to see if I can get closer to why this is happening. Will keep you posted.

Kind Regards,
Derrick

Derrick Kluyts Replied

11/14/2017 at 11:54 PM

Thanks Von,

I will wait for your feedback on this. I will do my own investigation to see if I can get closer to why this is happening. Please keep me posted.

Kind Regards,
Derrick

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