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ST13 - Has API been updated?

Question asked by Michael Woffenden - 11/3/2017 at 11:13 AM

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Just wondering if the SmarterTrack API has been updated to work with ST13.

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Jeremy Wesley Replied

11/14/2017 at 1:59 PM

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what do you mean by updated? its the same one as before. Based on Soap and XML instead of HTTP and JSON, the standard for over 5 years.

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Michael Woffenden Replied

11/14/2017 at 6:06 PM

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I meant does it work with ST13.

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Jeremy Wesley Replied

11/15/2017 at 8:22 AM

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I'm confused why it would not work with V13. It should. Nothing changed with the web api, another disappointment.

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Michael Replied

11/16/2017 at 9:26 PM

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API is working the same for us. Don't see any major changes.

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Brad Hall Replied

11/25/2017 at 2:46 PM

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We upgraded to ST 12 > ST 13 and all of our API calls worked perfectly without mods - keep in mind that you will need to update the new web.config file to allow access.

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Michael Woffenden Replied

11/25/2017 at 5:29 PM

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Brad - Thanks for the reply. I'm just getting started with the API.

Would you mind giving me a general idea of that you are using the API for? I have a feeling it would be helpful but want to get some ideas. Thanks.

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Brad Hall Replied

11/25/2017 at 5:47 PM

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We use it to originate support tickets from us to customers, to read tickets, see ticket counts etc.

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Michael Replied

11/26/2017 at 12:54 PM

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Same. We also use it to pull KB articles to display the content in our website based on customer searches.

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Michael Woffenden Replied

11/26/2017 at 1:27 PM

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Thanks, Brad & Michael, for the insights into your use of the API.

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