ST13 - Bring back the good old horizontal table for the ticket list (please vote up you want this too!)

Idea shared by Michael Woffenden - 11/2/2017 at 4:59 PM

Declined

I really, really dislike the new format of the ticket list. For so many reasons:

There's a huge amount of wasted space
It looks terrible
There are fewer columns available (for the given space) and adding columns (or rows in this case) exacerbates the problem
It requires a ton of scrolling to see the entire list of tickets

Please consider offering an option to display the ticket list exactly as seen in ST12.

6 Replies

Reply to Thread

Ron Raley Replied

11/5/2017 at 4:10 PM

This is directly related to SmarterMail 16's user interface as described here:

https://portal.smartertools.com/community/a89423/kill-the-padding-kill-the-padding-and-kill-the-padding-on-smartermail-16.aspx

I agree. The data needs to be more dense on the screen.

Martin Sinclair Replied

11/13/2017 at 9:51 PM

I agree, the new interface is now a whole lot less productive and simple tasks before take a lot longer to do.

For example, without the columns at the top there is now no way of telling what agent a ticket is assigned to at a glance.

(unless I am missing something).

Please SmarterTools, add a "classic" theme option to restore the old behaviour, or at the very least go over the usability of the interface again to ensure tasks are easier to do than before, not slower!