Email Retrieval POP username missing

Problem reported by Damir Matešić - 10/14/2017 at 11:00 AM

Resolved

When setting Email Retrieval POP there is only a field to enter the e-mail address (required) but there is no username field. There is a situation that the username is not like the e-mail address (i have this situation). The username is something like "username" not like email@mail.com format.

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Damir Matešić Replied

10/19/2017 at 5:48 AM

Hi SmarterMail support. Are there any news about this issue?

Andrea Free Replied

10/19/2017 at 4:44 PM

Employee Post

Hi Damir,

From what server are you attempting to import? From my understanding, you would just need to add the domain of that user after their username. Can you provide more details for why you can't enter the full email address?

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Damir Matešić Replied

10/19/2017 at 11:54 PM

Hi, server is mail.t-com.hr and the mail address is something@pu.t-com.hr. The username for authenticification is just "username". There is no domain in the username. This is an old mail server almost legacy.

Damir Matešić Replied

10/30/2017 at 12:43 PM

Hi Andrea, are there any update on the issue?

thnx

Damir Matešić Replied

11/28/2017 at 8:44 AM

Hi Andrea, are there any update on the issue?

Andrea Free Replied

11/28/2017 at 10:23 AM

Employee Post

Hi Damir,

What happens when you enter the user's full email address in that field? Does the connection fail?

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Damir Matešić Replied

11/28/2017 at 10:52 AM

Yes. You are right. As I already tell you the mail address is not a valid username. Username is a word. For example "dmatesicxxx"

Damir Matešić Replied

12/15/2017 at 1:54 AM

Hi Andrea, will you be able to manage this "feature" or i should open a support ticket?

Damir Matešić Replied

12/23/2017 at 9:37 AM

Hi Andrea, since you are not responding to me i kindly ask you to give me some explanation when this will be implemented / fixed.

Damir Matešić Replied

12/23/2017 at 9:37 AM

Maybe Derek can tell me something more.

Matt Petty Replied

12/27/2017 at 10:42 AM

Employee Post

I see the issue. Interestingly you can set up a mailbox migration using username but the email retrieval is requiring a full email address. I will make sure this gets corrected by the next release of 16, since this is a 16 only issue.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Damir Matešić Replied

12/28/2017 at 12:35 AM

Ok. Thank you for the explanation and hope it will be resolved soon. Kind regards

Matt Petty Replied

12/28/2017 at 9:25 AM

Employee Post

I just wanted to provide an update. I've performed this fix and it will be in the next minor.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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