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Problem reported by Anthony DePinto - October 2, 2017 at 11:45 AM
Resolved
Hello,
 
When using IE 11 and opening a message in a separate popup box, after the message becomes read it throws the message popup window behind the initial window where the message was opened.
 
Any suggestions to handle this? 
 
Thanks in advance

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Derek Curtis Replied
Employee Post
Hi, Anthony. I can see what you're talking about. I'll add it to our bugs list and we'll get a fix out for this. Thanks for reporting it. 
As this is a bug, I'm going to change the Thread type so we can track it a bit better. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matthew Kides Replied
Employee Post
Hello Anthony,
 
This appears to be a side effect of how IE handles focus. When an event like a message being marked as read happens we ensure that the mail list is refocused so hotkeys continue to work on it. IE though apparently allows other windows to also take focus away from each other so when the main window focuses the list it pushes the popout behind it. Modern browsers (including Edge and Safari) don't allow this as it clearly can be inconvenient to users, but unfortunately there isn't a simple way around it for IE.
 
Regards,
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matthew Kides Replied
Employee Post
Hello Anthony,
 
I believe I have found a work around for this and it should be in our next release.
 
Regards,
Matthew Kides
Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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