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No Attachments / SM 16 Mac Outlook 2016
Problem reported by Nicolas Le Merle - September 19, 2017 at 4:03 AM
Resolved
After upgrading to SmarterMail 16.3.6467 I have been getting complaints that users cannot see any attachments on their emails. This applies to images in the email  body and attachments. In the inbox list you can see the attachment icon but when you open the mail, there are no attachments to view.
 
The issue only seems to be happening on Outlook for Mac using EWS.
 
Few questions:
1. Is anyone else having this issue ?
2. Is it safe to rollback?
3. Can we all please get a 95% discount on the next upgrade protection because I am not understanding what I have been paying for recently with all these headaches SM16 is causing me :(
 
Thanks,
Nic

2 Replies

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1
Lina Vecchio Replied
September 25, 2017 at 7:12 AM
We are having the exact same problem banging our head trying all different options.
 
On top of that smartertools support doesnt even respond.
 
We should of stayed on v15
 
0
Larry Duran Replied
September 25, 2017 at 7:26 AM
Employee Post
This was something fixed in version 16.3.6474.  If you do an update you should be able to work with attachments with Mac Outlook using EWS.  Thanks.
Larry Duran
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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