Bug: SM v15.x Issue with uppercase in email address/username
Problem reported by David Fisher - September 7, 2017 at 12:25 PM
Submitted
Hi,
 
  Been having this issue for years, it seems when you add a user in SmarterMail for a Domain, if you use mixed case, like DSmith, it causes problems with the last login times, it doesn't seem to show when they last logged in on the UI, webmail, Domain User Management.
 
  So I have a few users on a Domain that have mixed case for username portion, and the Last Login is blank for those people.
 
  Think this can be corrected?
 
This issue is still there in SmarterMail v15.7.6443
 
Thank You,
-dave

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0
Good catch. Would be nice if this got fixed.
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Rod Lasky Replied
Employee Post
Hi David.  I tested this scenario in our latest SmarterMail 15 release, and this is not occurring.  I would open a support ticket on this, and we can take a look.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Hi,
 
  Okay, I think I figured it out, I see in LastLoginTimes.xml file, the people that aren't working, are all lowercase, however the new user I added, is in proper case, example TestUser1@domain.com
 
  I think an older version of SmarterMail originally wrote to the LastLoginTimes.xml file as all lowercase when it should of been written matching the case.  So the UI reads the info in that file to display when they last logged in, and it isn't seeing the user due to case sensitivity.
 
  Solutions?  I could try and find all users with any uppercase letters and edit the file manually, or is this something SmarterTools wants to fix any time soon?
 
   I have not edited my LastLoginTimes.xml file to make sure this can be replicated.  I may do this during off peak times though, and will post my findings.
 
Thank You,
-dave
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Hi Rod,
 
  Just checking in, to see if you had a chance to test this more, I didn't notice in the past two releases, any mention of this being fixed in the release notes, so I am assuming not yet.
 
Thank You,
-dave

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