Add Recovery Option for Deleted Contacts
Idea shared by Michael Breines - August 25, 2017 at 5:08 PM
If you delete a contact from Outlook (EAS integrated account)
Or if you delete a contact from SM Webmail
How do you recover the contact?

It doesn't seem to be in the Deleted Items folder.
Anyone know?

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Anyone know how to do this? It seems it can't be done. When you delete a contact it goes away forever and doesn't end up in Deleted Items like it would with full Exchange.
Hello Michael,
I'm sorry to report that there is not a recovery option for deleted contacts at this time. A user's current contact details are stored in an addressbook.xml file, which is found at C:\SmarterMail\Domains\[DOMAIN]\Users\[USER]. However, the entries are removed from that file when deleted from the server. If you happen to have an old copy of that file, it's possible that you could pull the necessary information, but I unfortunately don't have a better method to recommend. 
I'll go ahead and change this thread from a Question to a Proposed Idea, so we can facilitate tracking on the request of adding recovery options for contacts and other collaboration items. 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.

Thanks. Seems like SM should behave closer to Exchange in the way that a deleted Contact would appear in the Deleted Items vs go away entirely.
Michael, I totally agree.

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