Add Recovery Option for Deleted Contacts
Idea shared by Michael - 8/25/2017 at 5:08 PM
If you delete a contact from Outlook (EAS integrated account)
Or if you delete a contact from SM Webmail
How do you recover the contact?

It doesn't seem to be in the Deleted Items folder.
Anyone know?

7 Replies

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Anyone know how to do this? It seems it can't be done. When you delete a contact it goes away forever and doesn't end up in Deleted Items like it would with full Exchange.
Andrea Rogers Replied
Employee Post
Hello Michael,
I'm sorry to report that there is not a recovery option for deleted contacts at this time. A user's current contact details are stored in an addressbook.xml file, which is found at C:\SmarterMail\Domains\[DOMAIN]\Users\[USER]. However, the entries are removed from that file when deleted from the server. If you happen to have an old copy of that file, it's possible that you could pull the necessary information, but I unfortunately don't have a better method to recommend. 
I'll go ahead and change this thread from a Question to a Proposed Idea, so we can facilitate tracking on the request of adding recovery options for contacts and other collaboration items. 

Andrea Rogers
SmarterTools Inc.


Thanks. Seems like SM should behave closer to Exchange in the way that a deleted Contact would appear in the Deleted Items vs go away entirely.
Michael, I totally agree.
Where is the contacts file on version 17?
Matt Petty Replied
Employee Post
@Sérgio Rocha 

This is the root where you'll find files, to find the contacts folder...
1. Open the folders.json file.
2. Search "Contacts", find the contacts folder get the "id" value.
In their folder structure look for "folder-(id).json", this is that folder's data.

You can replace this file with your backups, then as a System Admin > Manage > Domains > Right click [Domain] > Reload Domain, This will reload the domain and it's files in memory.

We keep a couple day's backups for you in C:\SmarterMail\Domains\[DOMAIN]\Users\[USER]\Archived Data\

Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
Thanks Matt,

After some time clicking arround I get that.
Crazy way to save the data, but it works and json is simple to work with. (except the corruption) 


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