How do you make comments added count as resetting the Idle timer for tickets?
Question asked by Mark Strother - August 17, 2017 at 1:27 PM
Unanswered
Sometimes my guys resolve problems in person or phone calls etc, and to make things quick I have them just add a comment. But it doesn't reset the Idle timer - any ways to resolve?

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Rod Lasky Replied
Employee Post
Hi Mark. That's not current functionality in SmarterTrack.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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