SM 16.0.6397 < attachment bug with Greek characters.
Problem reported by Chris Danks - July 13, 2017 at 8:02 AM
Submitted
HI
 
our client has reported an issue to us with webmail interface:
 

When sending a file with UTF8 (Greek) characters it completely renames the file and the extension. For example when sending the file [Ο Μιχαήλ Καρπαθίου παρά την εκπαίδευση του στα Ξενοδοχειακά και στο.docx] it renames it to [z4fOtc65zrHOus6sIM66zrHOuSDPg8+Ezr8uZG9jeA==_=]

When the same file is renamed to Englih [test.docx] there is NO issue.

4 Replies

Reply to Thread
0
Alex Carnot Replied
Employee Post
In order to send certain characters in an email they need to be encoded. With the attachment name this is what you're seeing. We are encoding it into Base64 when sending it out. However, the Base64 text you provided is invalid as it contains an underscore at the end. As well, fixing the encoded text and decoding it reads [χειακά και στο.docx] instead of the original file name you specified.
 
Is the encoded text you sent completely unmodified, and does it come from the renaming of the file you specified or another?
Also, are you seeing the encoded text in SmarterMail or another client?
Alex Carnot
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Stephen Tang Replied
Hi Alex, I also found the same problem in SmarterMail 16.3.6592. When I received attachment with Chinese file name and underscore, I can not read the attachment and the file name will change to some coding like that nrYbpoZ5fZXcwMWZ1cjgwMOmhueebruaKpea4heWNlS5wZGY=_= . Please advise and fix the problem. Thank you very much.
Stephen
0
Matt Petty Replied
Employee Post
16.3.6600 has some fixes regarding attachment names, can you upgrade to the latest and retry?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Alex Carnot Replied
Employee Post
Hi,
Is this issue still occurring on the latest version of SmarterMail, version 16.3.6614?
Alex Carnot
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread