Missing Icons in new version 16.
Problem reported by Christian Hansen - June 1, 2017 at 5:23 AM
Resolved
Just upgraded to the new version of SmarterMail (version 16).  Everything installed fine however when I go into the webmail the icons are missing on the tabs and navigation.  All I have are square boxes in Chrome.  I installed on Windows Server 2008r2 and I'm running the site using IIS.  
 
Any help would be greatly appreciated!

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Rod Lasky Replied
Employee Post
Hi Christian.  I've been testing this on a 2008r2 server, and the icons are showing for me, no matter what I change in IIS.  Have you tried clearing the cache/history in Chrome?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Christian Hansen Replied
Yes I did clear the cache/history. I can see in the website source where the icons reside and all of them are there. I wonder if the relative path to those icons is not being resolved correctly. I did the upgrade over my existing SM 15 site, could that cause an issue?
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Rod Lasky Replied
Employee Post
Hi Christian.   We always advise against installing on top an existing version.  This is especially true of installing SmarterMail 16 on top of version 15, as these use two very different technologies.  
 
I would recommend opening a support ticket so that we can take a look into this.
 
 
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Christian Hansen Replied
I found the problem.  The missing icons were throwing error messages to the js development tools console.  After troubleshooting further I found that the "Content-Security-Policy" on my server didn't contain a tag for "font-src"  after setting the tag to "font-src 'self' 'unsafe-inline'"  it worked!!!!
 
Hope this helps someone in the future.
0
Derek Curtis Replied
Employee Post
Thanks for the follow up, Christian. I'm going to mark this as "resolved" as you found the fix. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278

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