SmarterMail 16, can't search Logs
Question asked by Paul White - May 20, 2017 at 8:43 AM
Answered
Either I am not seeing it, or you guys removed that feature from SmarterMail 16.  I used to be able to search the logs by SMTP, POP, ect....  this was useful in troubleshooting communication issues between our servers and others.  Now I can't find that feature anywhere.  Please DO NOT tell me I have to use some third party problem to search the logs.  When is this feature coming back?  
WhiteSites.com
Blog.whitesites.com

2 Replies

Reply to Thread
0
Derek Curtis Replied
Employee Post
Log search is there: login as the system admin, then go to the Manage area. Click on Troubleshooting and then the View Logs tab. All logs are there and available to search.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
I had the same problem.  Moving from the ease of viewing the logs in v15 to the drill-down method of finding where to view logs in v16 has left me very frustrated.  It is almost being a detective where you must turn over every rock to see if there is anything under it, because the documentation in the Help Search provided for v16 doesn't follow what you just explained to view the logs.  

Reply to Thread