SmarterMail 16, can't search Logs

Question asked by Paul White - 5/20/2017 at 8:43 AM

Answered

Either I am not seeing it, or you guys removed that feature from SmarterMail 16. I used to be able to search the logs by SMTP, POP, ect.... this was useful in troubleshooting communication issues between our servers and others. Now I can't find that feature anywhere. Please DO NOT tell me I have to use some third party problem to search the logs. When is this feature coming back?

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Derek Curtis Replied

5/20/2017 at 1:45 PM

Employee Post Marked As Answer

Log search is there: login as the system admin, then go to the Manage area. Click on Troubleshooting and then the View Logs tab. All logs are there and available to search.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

Paul White Replied

5/20/2017 at 2:06 PM

Thanks!

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Benjamin Breedlove Replied

6/14/2017 at 6:39 AM

I had the same problem. Moving from the ease of viewing the logs in v15 to the drill-down method of finding where to view logs in v16 has left me very frustrated. It is almost being a detective where you must turn over every rock to see if there is anything under it, because the documentation in the Help Search provided for v16 doesn't follow what you just explained to view the logs.

Derek Curtis Replied

6/14/2017 at 7:44 AM

Employee Post

Yeah, for whatever reason the old View Logs page in our help doc was being pulled up when you did a search. Something regarding indexing...we're fixing that. I can see how that would be confusing.

Derek Curtis COO SmarterTools Inc. www.smartertools.com

John C. Reid Replied

9/15/2017 at 1:11 PM

Benjamin,

You best put that fedora on and get ready to turn over some rocks. If you are headed to the log file viewer, you are gonna need to warm up those detective skills. Why else would you be there?

John C. Reid / Technology Director John@prime42.net / (530) 691-0042 1300 West Street, Suite 206, Redding, CA 96001

devang Replied

1/13/2018 at 3:07 AM

worked for me ! Thanks

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