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Smartermail v16 Issues & Bug List
Problem reported by Scarab - 5/19/2017 at 11:13 AM
Locked
Resolved
Figured I would start a thread with all the major and minor issues our customers have been experiencing so far with v16 of Smartermail (notwithstanding the major issues I have an open ticket for).
 
  • Installer removes blank Host Name binding when configuring pre-existing site in IIS. We use Type "http" Port "80" IP Address "All Unassigned" to handle aliases of mail.domain.tld with a redirect to https for the FQDN of our Smartermail installation. After upgrade this resulted in 404 - Page Not Found until the blank Host Name binding was readded to IIS.
  • Web interface unable to to display properly in Safari (displays only half-height of screen with no scrollbars displayed in display pane resulting in being able to view the first two lines of an email only). Unfortunately the vast majority of our webmail users (75% of our user base) are Safari users.
  • Cannot drag and drop emails to folders in Microsoft Edge.
  • MANAGE > SPOOL > SPAM QUARANTINE "Select All" does not work. Scrollbar doesn't scroll all the way down on any browser for this item.
  • MANAGE > CONNECTIONS > XMPP "Select All" does not work and unable to individually select any items listed.
  • GENERAL SETTINGS > LOGIN DISPLAY "Image for Login Screen" not working. You can upload an image but it will not display.
  • SECURITY > BLACKLIST will not display when there are a large number of items to be listed (and will lock up the browser while trying).
  • SETTINGS > BINDINGS "XMPP (5222)" automatically duplicated on all IPs listed when upgrading from previous version, generating an error that a Port cannot be used twice when attempting to modify any bindings.
This doesn't include other pre-existing issues from previous versions, such as Message Sniffer not adding score to email received from Incoming Gateways, Incoming Gateways are still triggering IDS Denial of Service (but correctly do not trigger IDS Harvesting), etc. Undoubtedly we and our customers will probably discover more after the first day of use, but I thought I'd get the ball rolling on adding to the Known Issues & Bug List lest I forget.

151 Replies

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0
Employee Replied
Employee Post
What version of Safari are you running?
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Scarab Replied
Robert,

I hadn't been previously asking customers who've been reporting the Safari issue but after you asked I started asking and discovered it is only occurring on Safari 10.11 and earlier. I had a customer upgrade to Safari 10.12 and the problem was immediately resolved...so that will be our standard solution going forward.
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Derek Curtis Replied
Employee Post
Hey, Scarab
 
Let me address a few of these:
 
-Installer and blank host names: We couldn't replicate that here. But we'll look into it some more.
- Drag and drop in Edge: we're hoping to get this resolved in today's build.
- Gateways triggering IDS DoS: we should have this resolved in today's build. 
Select All issues on Spam Quarantine and XMPP Connections: This should be resolved in today's build. 
- Login Display: I can't replicate this. I can do it for both the system admin login as well as the domain login by simply using a .PNG or a .JPG. It just drops the image right above the login area...If you inspect using the dev tools, are you getting any errors in the console? Have you tried toggling "Enable custom login Page HTML"? (I didn't have to do this, but thought it may be worth trying.) Maybe a permissions issue? 
 
- Security > Blacklist: Are you limiting the display to a set number of rows on the page? Leaving the default of 25 or are you changing it at all? Any console errors?
- We'll test the upgrade items you've listed again, so thanks for reporting them. 
 
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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echoDreamz Replied
Guess there is no "today's build" :(
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Tim Uzzanti Replied
Employee Post
You would be wrong! Were working late....
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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echoDreamz Replied
Well damn Tim - You guys go on with your bad selfs! My apologies :). Was getting a bit worried as I have clients begging for the update every 20 - 30 minutes for the EWS fix.
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Derek Curtis Replied
Employee Post
New build is live: 16.0.6348
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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echoDreamz Replied
<3
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Shaun Peet Replied
Hi Guys,
 
The installer for the initial release, and for tonight's release, both seem to have an IIS Restart command in the install script somewhere?  We have a staging version of SM16 running on a web server which has a ton of other stuff running on it, and after the first install a couple days ago, and again tonight, installing SM16 kills all running application pools (not just the one we setup for SM16) and our server takes quite a few minutes to come back alive when every application pool restarts at the same time.  Is there a particular reason why IIS has to restart instead of just the application pool designated for SM16?
 
Shaun
 
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Gideon Bakx Replied
Trying to install SmarterMail 16  (this might not be a problem with 16 and potentially impact previous versions) on a Windows 2016 Server Core box. Clean install that has also Plesk installed on it. Plesk runs fine, but the purpose of this install was to see if SmarterMail 16 is compatible with Plesk Onyx  17.5.3 ..   But can't test.  Why is there a .Net 1.1 requirement in your installer?
 
Screen at: hxxp://imgur.com/a/zhb0t     (no permission to use hyperlinks in post. Replace x with t)
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Tim Uzzanti Replied
Employee Post
We include .NET 4.5 and we IIS Reset to avoid files being locked by IIS.
 
IIS is notorious to holding onto files and just stopping an application pool has a 10% or higher failure rate with releasing all locked files which result in an upgrade being in a mangled state.  Even an IIS Reset can sometimes leave a locked file but its rare.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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echoDreamz Replied
I will agree with this. This is not an issue to us since our IIS on SmarterMail runs only the SM interface. However, we have seem IIS lock files even after stopping the site, stopping the application pool. The process is not running, but IIS has locked X file.
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Shaun Peet Replied
I guess it's just a little strange since none of the BETAs seemed to do that and they all worked fine. I know that every environment is different, but in our case doing an IIS reset (depending on the time of day) on the SM testing environment brings down several other critical applications for several minute or longer. Our production SM environment has fewer other applications on it, but there are still some. Is there any chance the full IIS reset can be a checkbox in the installation process (default to ON and even a note recommending that it stay on). Installing / updating one piece of software on a server shouldn't affect other software, and if it does, it should be pretty clear about what it's doing during the install that might affect other applications.
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Employee Replied
Employee Post
Shaun, I will bring this up with the dev team. I don't foresee if being an issue to add that checkbox during the installation process.
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Shaun Peet Replied
Thanks Robert - much appreciated!
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Employee Replied
Employee Post
Gideon,

I just spun up a test Server 2016 core box and was able to run through the installer without any issues.

It looks like you're installing an early build of SmarterMail from 2004 in the screenshot provided. The SmarterMail 16 installer should have a timestamp of 5/10/2017 and a file length of 6,135,496 when performing a DIR command.

Could you retry this with the installer from here: https://smartertools.com/downloads/smartermail16_Setup.exe ?

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Colin Anthony Replied
I think I have found abug on the General settings page of v16.0.6348
 
The save (Commit button) is greyed out and remains so even if I make any changes. Effectively I am stuck with the settings from v15. Can someone confirm this is on the list?
 
I hope this helps
 
Regards
 
Colin
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Employee Replied
Employee Post
Colin, I am not seeing that behavior. What browser are you using?
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Employee Replied
Employee Post
Also do you have any errors in the browser console when you do make changes?
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Colin Anthony Replied
Hi Robert, This happens on EDGE, Firefox and Chrome (Latest versions)
No errors... I can confirm as an example that I can change SPAM override settings on the /interface/root#/sysadmin/settings/spam-filtering page and it saves correctly and then I can set it back?
Colin
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Gideon Bakx Replied
Ah, Thanks.. I was downloading it using bitstransfer and must have typed hxxps://www.smartertools.com/downloads/SmarterMail_Setup.exe instead of hxxps://www.smartertools.com/downloads/SmarterMail16_Setup.exe .... Seems to run, thanks!

ps: for anyone wondering if the current Plesk version supports it. No, it does not. Hope that comes soon.
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Derek Curtis Replied
Employee Post
Gideon - I've reached out to my contacts at Plesk to work on getting the issues resolved.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Severino Santos Replied
Hello,
Can anyone tell me if it's working with plesk?
Att, Severino Santos
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Derek Curtis Replied
Employee Post
As of now, SmarterMail 16.x and Plesk Onyx 17.x are not compatible. We're in contact with Plesk and working with them on getting the integration up and running. It's odd that things aren't working as the legacy API calls DO still work. Regardless, once there's an update, we'll be sure everyone knows.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Severino Santos Replied
I believe this solution should have solved since the beta.
Before even releasing the final version to the public.

Do not you think?
Att, Severino Santos
2
Ray Cook Replied
Server blacklist still spinning for me. I can add to it from the spool interface but I can't list it. Probably not the most important bug but certainly one that should have been spotted by Beta testers?
 
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Colin Anthony Replied
Hi All. Smartertools resolved this issue for me.
The issue was that v15.5 let me add the "postmaster" account as "postmaster". V16 needs the domain name afterwards "postmaster@yourdomain.com". Sounds simple but difficult to track down. Anyway it may help someone.
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Mostafa Arabameri Replied
SM16 have problem with Plesk also [cannot edit emails from plesk]
 

Internal error:

mailmng failed: SOAP ERROR: GetDomainInfo() failed: Error code 0x803d0010. Error message: There was an error communicating with the endpoint at 'http://127.0.0.1:9998/Services/svcDomainAdmin.asmx'. A connection with the server could not be established at (WebService::Error::checkResult line 106) at getRealDomainName(mikapartners.co, false)(SmarterMail::Local::Provider::getRealDomainName line 1327) at getMailName(user, domain.co)(SmarterMail::Local::Provider::getMailName line 221) at execute console command --list-attachments(vconsoleapp::start line 122) at execute D:\Plesk\admin\bin\mailmng --list-attachments "--domain-name=domain.co" "--mailname=user"(vconsoleapp::run line 139) (Error code 1)

Message mailmng failed: SOAP ERROR: GetDomainInfo() failed: Error code 0x803d0010. Error message: There was an error communicating with the endpoint at 'http://127.0.0.1:9998/Services/svcDomainAdmin.asmx'. A connection with the server could not be established at (WebService::Error::checkResult line 106) at getRealDomainName(domain.co, false)(SmarterMail::Local::Provider::getRealDomainName line 1327) at getMailName(user, domain.co)(SmarterMail::Local::Provider::getMailName line 221) at execute console command --list-attachments(vconsoleapp::start line 122) at execute D:\Plesk\admin\bin\mailmng --list-attachments "--domain-name=domain.co" "--mailname=user"(vconsoleapp::run line 139) (Error code 1)
File Agent.php
Line 219
Type PleskUtilException
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Ray Cook Replied
this now seems ok
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Shaun Peet Replied
Any chance this can get rolled into the next update's installer?
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Mr Unique Replied
Our users are reporting the following issues:
 
Message lists do not auto-refresh when new mail arrives.
Attachment filenames are being dropped and replaced by generic names.
UI performance is generally horrible.
 
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Tim Uzzanti Replied
Employee Post
Be sure you are on the latest release which was on Friday. After a major version of this magnitude we are making sure to do weekly releases to ensure were reacting quickly to customers concerns. There was a significant fix in this latest release for cached javascript files which dramatically reduces load times logging in and popups. There is still a concern with Firefox and were looking into it. Firefox is much slower than all other browsers at the moment. Attachment Filenames was an issue previously but was resolved in one of the minor releases. I don't think we are aware of any auto-refresh issue. If that continues, you might have a SignalR issue which might be a configuration problem in IIS.

Hope this helps..
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Tim Uzzanti Replied
Employee Post
No. Modifying the installer is no easy task. Also, Robert may have been a little premature with that response because locked files are the single biggest issue with the installer because IIS does such a poor job releases them. This requires a lot of thought and discussion on our end because the number of install problems will dramatically increase if IIS is not shutdown which will ultimately result in more downtime for people such as yourself.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Ray Cook Replied
actually it's not - still churns
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Mr Unique Replied
We are using 16.0.6369 from last Friday. There is no auto-refresh at all, and our users are all screaming. We use FireFox on all corp machines.
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Mr Unique Replied
Just tested in Chrome as well - there's no auto refresh in it either.

Just to confirm the complaint: what I'm talking about is, when a new email is received, the web UI does not update at all - the only way to see new email is to click to another folder then back to the inbox.
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Tim Uzzanti Replied
Employee Post
That would explain why you are seeing some slowness. Firefox is the one that is giving us some trouble and were not sure why.

All parts of SmarterMail are automatic. If an email comes in it puts it in the list automatically. Same with calendar appointments, contacts, and many other areas of the system. That is what I was referring to with SignalR. So, there could be an IIS configuration issue preventing SignalR from running properly. I would suggest you contact support.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Tim Uzzanti Replied
Employee Post
That is why I am saying you need to contact support. All of SmarterMail runs off SignalR which sends all updates from server to the web interface. This isn't just for mail... its everything! There is something in IIS or even Firewall preventing SignalR from working.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Shaun Peet Replied
@Tim I can appreciate your concern for OUR server. I have no issue with the installer bouncing the AppPool being used by SmarterMail but a full IIS Restart creates other issues for us. I fully accept the risks of not bouncing IIS to update to the latest version of SmarterMail. This wasn't an issue with the bi-monthly updates from the past, but since things are coming out weekly (and given the frequency of reports in the community it looks like this is going to keep going for a while) I believe that simply having an option in the installer to only bounce the AppPool rather than all of IIS - with the sternest of warnings provided - seems like a rational compromise.

BTW - I couldn't pick you out of a crowd of 2 and certainly don't know how you interact with people in the real world. But pretty much every time you interact with your, ahem, customers on this forum you come off sounding like a better-than-thou, know-it-all jerk. Every one of your employees are much more respectful and cordial in how they interact with people on here. Ever since v16 has come out I've spent countless hours participating in your community and in support tickets because we have a mutual interest in SM16 being the best product it can be. The level of mutual respect has room for improvement here.
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echoDreamz Replied
I myself do not see a big issue with this. The fact that you have other sites running on your SmarterMail system does not seem like a SmarterTools issue. We have seen the issues ourselves with IIS locking files (even with only cycling the SmarterMail application pool).

We too also do staging to make sure the update's API still works properly with our control panel, we however, have a small dedicated virtual machine for this rather than putting a "testing" or "staging" system on a production web server.
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Shaun Peet Replied
@Christopher - That's a fair point, however, I think you'll agree that each hosting environment is different. All I'm advocating for is a choice because I would assume that you - as the administrator of your environment - know more about your environment than I do (and more than anyone else, for that matter). And vice versa. So for a variety of reasons our production mail server environment has other applications on it which we deem to be (as shocking as it may sound) more important in terms of uptime than the mail server. Since I no longer have the choice to update the mail server without bringing down the rest of the server - and in our case it's 5-10 minutes or more to get everything back online - I now have to schedule updates to the mail server in the 25th hour of a 24 hour day of which I'm already working 16.

If a full IIS Reset only exists to address rare issues, then it would be appreciated to have that option to not do it.

Robert did say it wouldn't be a big deal... :)
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Tim Uzzanti Replied
Employee Post
Shaun... You made the comment that you know your environment the best. We know our product the best and how IIS is unforgiving with locked files and the shit storm you will have when a file is locked and you end up with a bad install.

Somehow you consider that bad social skills and feel justified to insult me.

Not sure what more I can say. Been trying to help you and share our knowledge and experience.

Bottom line, I'm not going to introduce something in the installer to satisfy a customer when it will screw them and other customers.

Again... Robert was a little premature with his response and that it will require a lot of thought to overcome the obstacles and limitations of IIS.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Shaun Peet Replied
@Tim - If your comment above is taken in isolation then you're right, there'd be no need to make any comment about your writing style and how it reflects your tone / attitude. But there is a pattern of several interactions with me and others where you make a religious argument rather than a technical one and/or fail to make any attempt to understand the other side's concerns (or at least acknowledge them). Instead, you immediately dismiss their concerns as either wrong or not important. It's easy to go back through this community and read your comments, and over half of them have that same better-than-thou tone which really rubs people the wrong way and I've not been the only person to comment about it. You can take that as an insult or you can take it for what it really is - a concerned long-time customer trying to help.

You've also made at least two posts in the past couple weeks that have crude or foul language in them. That might be an attempt at levity but there's definitely other ways to do that which aren't so inappropriate in a public setting and don't reflect poorly on you or your company.

I don't think I've ever seen anyone make a comment towards any of your other employees attitude / tone. All those interactions never seem to get personal and stay focused on the product / problem / solution. There's something to learn from that.
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Shaun Peet Replied
Compare this:

No. Modifying the installer is no easy task. Also, Robert may have been a little premature with that response because locked files are the single biggest issue with the installer because IIS does such a poor job releases them. This requires a lot of thought and discussion on our end because the number of install problems will dramatically increase if IIS is not shutdown which will ultimately result in more downtime for people such as yourself.

To this:

@Shaun - Thanks for the suggestion, however, after several internal discussions we have decided to defer this request until a later date so we can focus development on other reported bugs and requested features. The main concern that we have is the potential, however rare, for a corrupted installation which could create bugs related to the installer / IIS rather than the product itself, and at this time we're really trying to zero-in on making sure that the code we can control works flawlessly in as close to a controlled environment as possible. Perhaps we can investigate adding a warning message within the installer about the full IIS Reset just as a reminder to the person doing the installation that other applications running in IIS on that server will be affected. No guarantees on that though because, again, we're focusing development in other areas at this time. We also recommend limiting the number of other applications running on the mail server if at all possible, but recognize that for some this may not be the case. For those environments with other critical applications, unfortunately at this time all we can suggest is to schedule updates in non-peak hours.

-------------------------------

Both of those basically say the same thing, but the "no" part is a little gentler and empathetic, and it also doesn't throw Robert under the bus. To the general public reading something like that - if I complain and say it's not reasonable then it would be me that comes off sounding like a whiner. That type of response shows that you've heard the complaint, understand and appreciate the concerns, rebut them with rational arguments that benefit the greater good, and offer workarounds with an empathetic tone.
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Tim Uzzanti Replied
Employee Post
I'm answering your technical questions and concerns and you continue to attempt to shape and critique my personality and writing under the cloak of better customer service.

I'm not the normal CEO. I have the normal CEO duties but I also participate in the products (trenches) as well as our community. When I participate in the community it is on the most difficult of topics. Sometimes I'm required to support my employees when they are right and sometimes I need to correct my employees.

In regards to customers, I attempt to share the technical reasons why a feature or suggestion might not be good for our products or for the customer. I also attempt to share why we made a certain decision.

As you can see, every single post or comment I respond to will make someone unhappy because I'm the one that needs to make the final decisison.

So, we do the best we can within our 60 hour work weeks. I would hope that you would see that the participation and efforts that SmarterTools takes in the community means we not only listen but attempt to make the best possible decisions for our products and customers.

What I won't tolerate is the insults... I'm just responding to your technical questions and concerns.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
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Shaun Peet Replied
I fantasize that someday I can get back down to a 60 hour average work week.
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Derek Curtis Replied
Employee Post
Hi, Mostafa...what version of Plesk are you using?
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Mostafa Arabameri Replied
Hi , its 17.5.3. Thanks
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Employee Replied
Employee Post
Mostafa, what actions were being taken in plesk that led to this error ? Did this occur after attempting to view\edit a particular field ?
0
Mostafa Arabameri Replied
Its happend on editing
3
Scott Carullo Replied
Hi Guys, Thought I'd report some issues I've found since upgrading.
 
1. The UI is faster in some areas. But overall doesn't really seem that fast (Running latest version (june 22 release). Not the "incredibly responsive" UI I was expecting.
2. The email pane (The one showing your list of emails, NOT the current open email) can't be resized. We (And the majority of our customers) are running 1920x1080 or larger. It'd be nice if we could use this. I think this is roadmapped for .1. Fingers crossed.
3. I regularly move emails to other folders. If I've selected a section of emails to move (Shift+click), And then click the drop down arrow to expand the folder on the left side, It goes to that folder. Not just expands it. So I must then return to the original folder once my destination folder has been expanded and re-select the emails I wish to move. 15.x didn't do this.
4. Clicking another top menu item (Like calendar. Contacts..etc.) and then returning to email. The page loads with every single folder fully expanded. However, If I refresh the page, They appear fully nested as expected. It's only once I change tabs across the top menu.
 
More to come i'm sure. I do enjoy the administration side of the 16.x, But I feel like the user UI was a step backwards. I'm confident it'll get better. But I'm a little buyer remorseful about pulling the trigger on this upgrade. Since there's no roll-back path.
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Scott Carullo Replied
Another issue found. Images inserted into the body of email.

If you use the "Insert image" option. Select an image. It's visible in the composed email. But when you look at the email in your sent folder or on another users account. The image doesn't appear. And shows up as a broken link in the body of the email. However the image is attached to the email.
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Scott Carullo Replied
Not sure how everyone is receiving feedback, but we have lost several email customers in the last several days due to this version being much slower and the interface having lots of issues usability-wise. The admin behind-the-scenes stuff has been accepted very well. The user experience I have received all negative and no positive. Any hope of the interface getting faster and some of the items above in my previous post being fixed or addressed? Thanks
2
Scott Carullo Replied
Anyone else having issues - or have they just not upgraded?  If you have not upgraded, Don't.  At this point i'm wondering how to revert even if I have to start over....
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Shaun Peet Replied
In another thread there was mention that going backwards from 16 to 15 worked.

https://portal.smartertools.com/community/a89190/revert-back-to-smartermail-15.aspx
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Karl Jones Replied
Having the same issues with users, they are all asking to install and configure outlook because they are unable to work effectively with SM
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Paul Blank Replied
Duly noted.
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Paul Blank Replied
Thanks for all the feedback. I will not be deploying v16 any time soon.
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Mostafa Arabameri Replied
I have this problem on any place Plesk want to work with smarter mail
please help
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Derek Curtis Replied
Employee Post
We've been in touch with Plesk on this, and according to them you're not supposed to be able to edit SmarterMail users in Plesk. They're not sure how/why it's happening. We're waiting to hear back on a fix, but keep your eyes on their releases as well.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Mostafa Arabameri Replied
hi
its not just for editing
when i have to add new domain its not working as well so cannot add domain after install SM16
please fix this issue asap

thanks
2
Andrew Evans Replied
You guys ever consider it might be your setup not totally smartermail? Not trying to point fingers or accuse but if you are having performance issues there might be more wrong than just the software.  We don't run anywhere near best of the best and it loads and performs just as fast as the old version with 1000+ mailboxes in use.
 
I have noticed that new mail does not refresh all the time in the web interface.  There are also a few small issues, like i can't find the custom css, sizing the window pane and other luxuries that would be nice that the older version offered.
 
However i have had zero major complaints.. other than the "i cannot find the deleted folder" (right below inbox lol) type of person.. UI is smooth, runs fast, no lag.  
 
Only real problem i have had is the inbox refreshing when using it through a browser on a smart phone. No clients have had complaints about it, so might just be my phone/browser version.   Otherwise with a client base that likes to tell you about anything wrong no matter how small, we have had less than 1% complaints.  
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Mr Unique Replied
Anyone else noticed that the Advanced search seems to have disappeared?
 
We've now had many complaints from users not being able to find it in the new webmail interface...and we can't either.
We looked in the help docs for SM16 and found an article....but the information in it refers to SM15 including old screengrabs?
See link...

http://help.smartertools.com/SmarterMail/v16/Default.aspx?qq=%2fSmarterMail%2fv16%2fTopics%2fUser%2fAdvancedSearch.aspx
 
And here is the deep link to the image from the same help doc...
 
http://help.smartertools.com/SmarterMail/v16/Topics/Diagrams/Search.aspx
 
Any help would be greatly appreciated...
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Richard Frank Replied
me neither.. this interface is so different it seems like a complete other product. And I know what my customers feel about change.
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Ionel Aurelian Rau Replied
Apparently the Advanced Search feature did not make it in the 16.0 builds, but is planned into 16.1 or something like that.

We are also missing the feature and waiting impatiently for it to make its comeback.
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Derek Curtis Replied
Employee Post
"Advanced Search" in some form or another WILL be back. We're working out details on how to implement the power of advanced search within the new framework.

As for the help issues, those have been resolved. For example, we're not using the old "interface diagrams" anymore as it is a bit odd to have them separate from the areas covered by their respective help sections. Instead, we are placing diagrams in the overview pages of each relevant section. Therefore, the old diagrams were removed from the project.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Mostafa Arabameri Replied
Dear Derek
we have the big problem with smarter mail after upgrading to ver16,
on the website, you don't have any notes that show us after upgrading smarter mail to SM16 we cannot use Plesk
so, I was followed this problem on community after happens, they told we have problem and it will be fixed asap from both side - the big issue does not change or edit or make new email address in the domains we already have that ! the big issue is this: we cannot create new domain and all of the operations are stopped till fix this problem on our server

so could you please help me and tell me when it will be fixed?
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Mr Unique Replied
Thanks Derek.

It's amazing how much you miss a feature like this once it's removed....It's taking me 10 minutes to find things that used to take me 30 seconds.
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Mr Unique Replied
Calendar Bug Report.

When adding a calendar item in Webmail using Firefox (haven't tested other browsers as it's all we use), the appointment date is incorrectly set as the day after the date that is clicked on.

Also as an aside....the webmail interface in FF is still extremely slow.
2
Mr Unique Replied
Activesync to SM16 calendar bug report.
 
When adding a calendar item on iPhone6s with Activesync :-
 
1) The calendar item does not sync back to SM or appear in the webmail interface.
2) It is not clear if other invitees to the appointment receive the email invitiation as it does not appear in sent items.
1
echoDreamz Replied
We are having a ton of syncing issues being reported as well. Mainly with CardDAV and EAS with contacts not syncing from changes made in SmarterMail out.
0
echoDreamz Replied
We do have a ticket open with a video showing the behaviour, hopefully we can get it resolved.
0
Mark McDonald Replied
Extremely slow is an understatement. It simply doesn't work on any Apple mobile device.
0
Matt Petty Replied
Employee Post
Mark we haven't received reports on this, care to elaborate? Whats your OS, are you accessing webmail or using a protocol? Which protocol? Is it recent? Did this start happening after an upgrade to 16?
Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com
0
Mark McDonald Replied
Correct, IOS 1.3.2 using Safari or the latest version of Chrome on a 128GB iPhone 7. IMAP/EMail client works fine, it's the webmail interface that's extremely slow and doesn't seem to be built for mobile. I can login, however selecting a different folder takes 10-15 seconds to load, then once I click on an email, it will freeze/hang the browser for > 1min then load in a large font and it doesn't allow scrolling left/right.
1
YS Tech Replied
Mobile / Tablet Bugs
1) Mobile Speed / UI
a) Apple iPhone 6s, seems to load ok but as you scroll down the messages it only seems to display a few even though there are thousands.
b) Then clicking to view the email, it either hangs for ages (45 seconds or so) or shows a large font for the text (if plain text is shown).
c) The messages are also shown as if they were in a browser, so not mobile versions of the email, so you have to scroll left and right as well as up and down.
 
2) Tablet (iPad Air)
a) SM16 is unusable on the ipad air, it takes around 30 seconds + to do anything (if it does anything at all, have sat for minutes before message content appears.)
b) Clicking anything, folders, drop downs, etc. takes minutes to even get the pressed item highlighted, then minutes again until anything changes.
 
3) Have had reports of notifications not coming up and the webmail interface not updating with the new emails coming in or deleted items not shown as being deleted until you manually refresh, i'm just checking these myself. Apparently it was ok in SM 16.0.6382?
3
Mostafa Arabameri Replied
Smarter Mail 16 is very slow 
all of my users request me to downgrade 
0
Tim Uzzanti Replied
Employee Post
I'm on 10.3.2 with the new iPad Pro and it is instant to log in and instant to load messages. I'm VERY far away (lots of hops) from our servers right now on average WIFI. Its actually running better on my iPad than MacBook Pro.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
0
Tim Uzzanti Replied
Employee Post
Please contact support so we can take a look at your server.

Tim
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
0
Tim Uzzanti Replied
Employee Post
I posted my results with my iPad Pro in a post above. I'm away form the office and don't have an older device to test.

I've also tested with my iPhone 7. Its going pretty fast but I am noticing that its showing the old messages before showing the new message which is slowing it down. I'm going to pass that along to the developers. I am also seeing the scroll left to right.

No reports on the notification issues. We will look into it though.
Tim Uzzanti CEO SmarterTools Inc. www.smartertools.com
0
Mostafa Arabameri Replied
thanks sure
0
YS Tech Replied
iPad specific issues:
1) Cannot use the impersonate option (from right hand side), doesn't do anything
2) You only seem to be able to impersonate admin accounts via the mange / impersonate route.
3) Once impersonating, randomly, you don't seem to be able to view the any folder that has a number against it (this is not always the case, but most of the time for me at the min), if the email content comes up before the list of emails then the list won't appear.
4) Also a report from a client who uses the web interface more than others.
4a) Keeps asking him for password to login, previous version pretty much kept him logged in, has that changed?
4b) He's given up on iPad as he couldn't get that to work at all
4c) iPhone, works for a bit and then just hangs, then gets asked to login again.
4d) iPhone, hangs when he goes into junk folder and sometimes when he goes back to inbox.
0
Derek Curtis Replied
Employee Post
Anthony, Thanks for this list. I've replicated many of the issues you've noted, but I have a question about #2, above:

2) You only seem to be able to impersonate admin accounts via the mange / impersonate route.

I am able to impersonate standard users on the iPad. One thing to note: when impersonating, you DO still have domain admin settings available to you, even when using the account as a standard user. This is because, when impersonating, you ARE still the admin. Perhaps that's what you were seeing? All Inbox, Contacts, Tasks, Notes, etc. should still show as the user you're impersonating, and you do still have access to "Their" Settings...it's just that you have domain settings as well. Is that what you were seeing?
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
YS Tech Replied
No I meant that way works fine but if you click the "Impersonate" button on the right while on the iPad select the email address you want to impersonate, it effectively does nothing.
So 2) is effectively just stating the only way you can successfully Impersonate.
0
Derek Curtis Replied
Employee Post
Ah..gotcha. Yeah, I noticed that the side button prompts you for the login, but then doesn't log you in. We'll get that resolved.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
1
Noreen Braman Replied
Recently upgraded to 16. Went to Calendar, tried to make settings change (calendar name, color, etc) and the screen freezes and never unfreezes.
We are looking to use the calendar feature for the first time to share appointments, etc instead of Google calendar. This will be a problem if we can't get past setting up our own calendars.
 
I am the Primary Admin, so if there is something I am supposed to do from that end, I'm not seeing it anywhere in the help section.
We are a MAC shop and I tried this first in Firefox. Freeze.
I tried it in Safari. Not only did it freeze, but it never brought up the calendar on the screen to begin with.
apparently I can't post a screen shot here (from firefox, showing that the calendar is now blank here too), and  in my calendar list is
Andreaabook test
The name of the list goes here
 
0
Derek Curtis Replied
Employee Post
Hi, Noreen. What version of Safari did you try? I use a MacBook Pro and use the calendar without issue on Safari 10.1.2.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Noreen Braman Replied
WE HAVE 10.1.1 and firefox 54.0.1 also, I am getting what looks like someone else's lists? see the screen shot I am going to put in my original post.
2
Matthew Conder Replied
Hello,
 
I just moved to v16 from v15 and I am getting the same issues as this whole post discusses. Firefox is not playing well and emails that get deleted, are not removed from the screen view. It is slower and my users are NOT happy at all and I may have to downgrade. Just sad that I have to downgrade. I hope these issues get fixed.
3
Paul Blank Replied
I strongly suggest that anyone who's not upgraded to V16 stay on V15 for now.
0
Matthew Conder Replied
Do you know if I can downgrade to v15 just like I upgraded but just install 15 again? I've never had to, but my users are complaining everyday, all day and has costs me so much in time dealing with the issues.
0
Mr Unique Replied
I've been struggling with this for almost 2 month now and have come to the end of my tether.

I can't even create a storming calendar item in webmail anymore as the date picker ignores my entries.

This is a long way from production-ready....such a waste of time putting all of our staff and users through this.

Guys....please get your skates on in fixing the bugs, or roll us all back and re-release when you've got a product ready for prime-time.
0
Mr Unique Replied
Final note - it's not cool to expect your users to be your testers...
1
Paul Blank Replied
I believe that you can uninstall V16 and reinstall V15 in its place. Might do to reboot after uninstalling and after reinstalling.
0
Paul Blank Replied
Would someone kindly confirm this?
0
Richard Frank Replied
i've allways read that you cannot downgrade with major version upgrades. don't know if that's specific for v15 > v16 too.
glad I stayed on v15 even without the bugs. the interface is so different that I am sure customers will leave with this big UI change.
I really HATE the screen space consuming non-intuitive v16 interface.
0
Paul Blank Replied
Matt Petty on Aug. 3:
 
You are able to downgrade, uninstall 16 then install 15. SmarterMail 15 also has shared calendars but they are under the same licensing restrictions.
 
From this thread:
 
https://portal.smartertools.com/community/a89267/my-users-have-revolted.aspx
2
Ray Cook Replied
I've just updated to the latest version of V16 and the interface is looking a lot better and easier to read. However, I still prefer the v15 layout - I think there should be an option to have a different layout dependent on the device you are viewing on.

We only use this on our backup mailserver so it is not mission critical. No intention of upgrading main server until this has settled down. That may be many months. It seems SM were under huge pressure to get this out there to meet there own promises and customer expectation. I think that this was a bad move as the product is clearly not production or Enterprise ready for a large number of customers, if I interpret the messages on this forum correctly.

Finally, one gripe I have about the interface is that whenever you move to a new page the left side bar collapses instead of maintaining the same state of the previous page (if open). Very annoying - to me, at least.
 
0
Ionel Aurelian Rau Replied
HI Ray, do you mean the issue #1 I reported in this post: https://portal.smartertools.com/community/a89355/minor-but-important-interface-usability-issues.aspx ?
My understanding is that this issue was fixed in Version 16.1.6425 (Aug 4, 2017), but we did not yet get the chance to upgrade. What version of SM16 are you on?
0
Ray Cook Replied
No, sorry, I was not clear. I just upgraded to the latest version 16.1.6425. The 'issue' or behaviour is when I am logged in as SysAdmin, not as an email user. If I move from any of the menu items on the left pane to any other, the pane closes. There is no way I can see of configuring it to remain open.
0
Ionel Aurelian Rau Replied
Ah, OK, sorry. I was thinking about the user`s mail folder view. The user`s issues are the first concerns as they complain a lot.. For the issues on the admin view I`ve just learned to go with it and be patient :)
0
Derek Curtis Replied
Employee Post
Matthew -- what version of Firefox are you running and on what OS? I've been running Firefox 54.0.1 (32-bit AND 64-bit) for several days on Windows 10 and MacOS and haven't seen these issues. That said, I do see some things in Chrome for MacOS.

Are there any console or network errors when you run the dev tools in Firefox? I"m assuming that a refresh removes the messages from the list after you've deleted them?
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Derek Curtis Replied
Employee Post
Mr. Unique -- I have to ask: what's a "storming calendar"? Just curious...

As for the date picker issues, what version of SmarterMail are you running and what browser(s) are having this issue? Is it with the date picker itself or is it when you manually change a date? Are you clicking on a day/time or are you using the New button on the calendar? Is this your calendar or a shared calendar? Knowing some of this will help us narrow down the issue.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Derek Curtis Replied
Employee Post
Ray..when you say the "pane closes" when logged in as a system admin, do you mean the pane slides closed? Then you use the burger menu to get it to re-appear? I've not seen that behavior nor has anyone else reported it, at least not that I'm aware of. What browser are you using and does it do the same thing across different browsers?
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Ray Cook Replied
Correct, Derek, I'm using Firefox and frankly didn't think of trying in a different browser and it works perfectly well in Chrome now that I did try to use in that browser!

I use FF version is 54.0.1 (64-bit) on an Apple Mac.

Now here's the really weird thing. I had a thought that FF was misbehaving because I have a much wider browser window view than I use for Chrome. So I messed about with the width settings in the browser window and, lo and behold, that behaviour has now disappeared even if I return to the original settings!! I have no idea why that should be. My opinion of FF has gone decidedly downhill in recent months and it may be some cacheing issue with FF. Very strange but problem solved - many thanks!
0
Noreen Braman Replied
Agree that FF is messing with many things I use, including SM and DNN. Same version as you, all MAC office here. Becoming very frustrating. Resisting Chrome on principle. :)
0
Noreen Braman Replied
What browser are you using, and what OS - MAC or PC?
0
Derek Curtis Replied
Employee Post
@Ray - there IS an @media style set up that may remove the tree menu if you're under a certain size..so I can see that happening...but NOT if your window is wider. Unless FF interprets @media CSS styles differently, which is a possibility.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Ray Cook Replied
I could probably make it recur if I fiddled with it long enough but I'm happy to leave it for now
0
Matthew Conder Replied
Derek -- It is running on Firefox 54.0.1 on OS Windows 7 Pro and Windows 10 Pro with the same issue. The issue of new email not showing in Inbox when it arrives is also occurring on Chrome, the most recent release. The SmarterMail notification pops up about new email but you have to click out of the browser and back in for it to show in the inbox email list. Yes, refreshing the browser will update the messages. I have not run dev tools to see yet, as I honestly haven't had time. The customer complaints have overwhelmed me.
0
Matthew Conder Replied
Can anyone, HOPEFULLY smartertools staff, comment on downgrading from v16 back to v15.2? I tried to downgrade and no matter what I do, it will not list the domains in the admin panel. I have created dummy domains to test and it is placing the domain in domainList.xml and creating the domain folder in the correct location, but it will not list the other domains on the same list. I have uninstalled and reinstalled, with nothing. I have removed the domainList.xml file and let smartermail recreate one, which it did and then I stop all services and put the old domainList.xml back into play and nothing. No matter what I do, it will not load the domains. Did v16 change something to the config files, so it won't view the old domains list? I have never had such an issue with smartermail before and I have been using it since v 2.x. SmarterTools, please advise on downgrading from v 16 back to v 15.2. I have compared files and folders and nothing is different, so not sure why no domains will list in smartermail since I went from v16 to v15.2. Oh yea, I have restarted numerous times. Even removed smartermail, restarted, then reinstalled v15.2 and restarted again, nothing. Any help would be GREATLY APPRECIATED!! Thank you!
1
John Marx Replied
I thought the only DOWNGRADE option was to restore from backup. I believe that is what I read when I did our upgrade. So your only recourse is to restore from your last backup. The downside here is every minute you waste is an email potentially lost as any emails received since you upgraded won't be restored.
0
Matthew Conder Replied
John - Thank You! I am actually installing v15.2 on a separate server and will change DNS when it's ready. I finally figured it out!! I used a backup to restore but the domains wouldn't load so I found out that if you go into the domainConfig.xml file in each domain and change the IP address, message priority from "Normal" to "5" and save it, then restart mail service and restart IIS, they finally loaded!! Hope this helps someone else! What a nightmare. Also, I have mail continuity, so if the server is down it will store my email until the server is back online. Thank you for your reply!
0
Gary P Replied
I have read this also, and think I had it confirmed by ST, but seems to be conflicting information on these forums , so agree would be helpful to be clarified once and for all.

If this is true , upgrading its not an option IMO ( as I agree with above post).

Unfortunately with all the above posts we FEEL unable to even attempt the upgrade. As a long term SM user we are feeling very frustrated with all the above and the release of this major upgrade.

I understand the guys at ST are working to release fixes almost weekly, But simply we cannot risk this, and potential user backlash, and unfortunately this is leading us to believe we may have to look elsewhere for a email solution.

Hopefully Tim will respond and maybe reassure us as I don't think we are the only ones in this position.
0
Paul Blank Replied
You are not the only ones, Gary. Are you still on v15? And if so, what issues are you having?
0
Gary P Replied
Yeah we are still on V15. My concern it that ST will eventually stop supporting this and only focus on V16. We have no issues with it (V15), but we can't believe that ST will be looking to add any features to this ( although I could be wrong) going forward.

I guess our confidence in the new release (V16) is gone , without even trying it !
0
Paul Blank Replied
I have a client who's still on V11(!) and it's running very well indeed - NOT using Outlook, BTW. But they are finally considering making the jump to V15, on a completely new server and only after much additional testing. Given the issues with V16, I think that V15 will be supported for awhile. And yes, confidence is low in general here.
0
Paul Blank Replied
Matthew, thanks for the downgrade info; should be of much help to others.
0
Mr Unique Replied
"Storming" is being used in this context as an expletive replacement. See the 'Stormlight Archive' series by Brandon Sanderson.

We are on SM 16.1.6425

We only have FireFox for Mac installed at our company, and have no plans to change this. We're on 54.0.1 (64-bit).

The issue occurs in many places and in many ways.

Firstly, when you click on a day in the monthly calendar view to create an appointment, the new appointment popup is spawned with a different date to the one that was selected.

Secondly, when using the controls within the new appointment popup, in many cases the 'end date' automatically sets itself as the day after the start date, and will not allow you to change it back.

Thirdly, we have intemittent issues with Activesync syncing calendar items between the native iPhone calendar and SM.

For context, 95% of our staff use webmail.
0
Mr Unique Replied
Again...it's not cool for me to have to tell ST this. This is a gross waste of my time for something we have been paying for....for over 7 years now.
We're also in the business of providing web solutions.
Cross browser compatability testing is a royal pain in the butt...and the problems are in many cases caused by the vendors of the browsers.
But when your product is delivered with the browser as the front end, and you are mass market, you just have to do it and do it well.
Not meaning to sound condescending here....it's just a commercial reality.
We've been a supporter for a long time now for many reasons. Cheifly because the product worked and has been a close-enough alternative to Exchange at a reasonable price.
When it stops working well, starts annoying our users, and starts soaking up the time of our tech and management teams though, it stops making so much sense and makes us think.
0
Mr Unique Replied
Please please please....test like your life depended on it.
0
Derek Curtis Replied
Employee Post
Thanks for the clarification on "storming"...I wasn't aware of that.

The issue is that none of our testing mirrors what users have: we can't mimic the desktops at your workplace or the servers you run SmarterMail on. We don't know what patch level your desktop OS is...or your server's OS. We don't know what IIS settings you have or don't have. We don't know what browser extensions, ad blockers, etc. you and your staff run. We don't know your network configuration, network capacity, firewall restrictions, anti-virus that's run on the server and the desktops...We can do what we can to approximate an environment, but we can't match it exactly.

Regarding the 3 scenarios you mentioned above? I don't have any of those issues on either of the MacBooks I test on, using the same version of Firefox you mention. We don't see it on the MacBook Air we use or the MacMini. We don't see it on any of the Windows machines we run...That makes it difficult to find the issue, as I'm sure you can imagine.

And that's why there has to be back-and-forth. That's why we ask questions and seek clarification on issues. I'm sorry you see it as a waste of your time.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Mr Unique Replied
Thanks Derek,

I can see now that I should be happy to spend my time helping you diagnose the new issues that I experience with your product, that were not present in the older version.

Cheers...
0
Paul Blank Replied
Still, V16 still doesn't seem like something that should be in full release, given all the UI issues. I understand that ST needs all the feedback they can get, but at this point it feels like a "buyer-beware" issue.

Ideally, the V15 and V16 Web UIs should be able to co-exist in the same installation, obviously with the same "back-end," giving users - and/or admins - the choice.
2
Matthew Conder Replied
Hey Guys!
 
I need help! I am running the most current release on v16 and when you access file storage and click on download, NOTHING happens. Anyone else having this issue? This is huge for me and I need it fixed ASAP. SmarterTools, have you heard of this issue yet? Does anyone know a fix? Thanks for anyone's help!!
 
UPDATE: I have more info to add, SO MAYBE SmaterTools can look into and resolve this issue, plus I found another one. If you go into file download and choose download from the dropdown, it will do NOTHING in IE11 (v 11.0.9600.18762) and FireFox (v 54.0.1), but in Chrome (v 60.0.3112.90) it will download the file. Another issue I found though is that I have Force SSL set in SM, but the above stated chrome edition did not use force SSL, but IE11 and Firefox did. I can fix the force SSL with a simple htaccess rewrite script, but I really need the file storage download fixed fast. Thank you!
0
Matthew Conder Replied
UPDATE: Another issue I am having. On IE11 (v 11.0.9600.18762) and FireFox (v 54.0.1) when you change the pane to bottom view, it sets it to none. There is no such thing as a bottom view in the above two browsers, just right and none. I tested this on multiple PC's with the same browser editions listed above. BUT on Chrome (v 60.0.3112.90) it works fine and you get pane view right, bottom and none. I am telling my users to use Chrome, but most use FireFox and hate Chrome, so needless to say my users are not happy at all right now.
0
Derek Curtis Replied
Employee Post
Matthew - I can confirm the issues with downloading files using Firefox. As you mentioned, it works in Chrome but not Firefox. (On MacOS or Windows 10.) I was unable to test on IE11...

However, I can't replicate the issue with the preview pane. I can create it at the right or on the bottom across browsers...
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Matthew Conder Replied
Hi Derek! Thanks for the follow up! I tested the preview pane issue on Windows 7 and 10 with the same outcome, where the bottom preview pane doesn't exist. I can take screen shots but that wouldn't be much help. Is there a log file that would help you diagnose the issue? I'm sure if you correct the file download issue on firefox it will fix IE issues as well. If I can provide you anything to help get things fixed, I would be happy to help. I would even allow you remote access to my PC to see the preview pane issue, if it would help. Thanks for your continued efforts!
0
kevind Replied
I can confirm that using IE on Windows 7, the bottom preview pane does not display. Suggest starting a new thread for this problem as this one is overloaded.
0
Noreen Braman Replied
I am still struggling here with my 8 person installation of V16. Because the PRO edition didn't allow calendar sharing, we opted to go to the free version, which does. We got a refund on PRO, and instructions to revert to the free version, which pretty much only tells you how to remove the license key. So my web host did that. However, the sharing option has not appeared for the calendar - there are also some weird things going on, like named TASK lists that appear on my calendar that I didn't create. I've seen some talk here about uninstalling 16- but no definitive details as to how to do that and then reinstall either 15 or 16 without losing all the emails that came in since the upgrade. My colleagues would not be happy with that. I appreciate whatever help you can give me.
0
Derek Curtis Replied
Employee Post
Noreen - I just replied to your ticket. You shouldn't have to uninstall/reinstall to revert to the free version. Your provider WILL have to make some edits to the MailConfig.xml, however. I sent you the KB on that.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Noreen Braman Replied
Thank you Derek, but they did that, and all the issues still exist. That is why we are considering just going back to 15. I appreciate the fact you are working with us to try and fix this.
0
echoDreamz Replied
Can confirm this on Windows 7 as well, received a ticket from a customer this morning with this exact issue.
0
Matthew Conder Replied
Hi Derek! Is there an ETA on a release update for the preview pane issue, file download issue and items not deleting when deleted? Just wondering so I might advise my users. Thanks for all your help!
0
Derek Curtis Replied
Employee Post
I actually had a response to this written up but didn't post it as we're still testing parts of the next release. What I can tell you:

- File storage downloads is resolved.

As for the preview pane, I still haven't been able to replicate it. Are you changing the pane from Account Settings or from the button?
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Matthew Conder Replied
Derek, all have been changing it from the preview pane button while in the email screen. I wasn't aware you can change it from account settings. I will look at that. Thanks!
0
Derek Curtis Replied
Employee Post
Regarding the SignalR issues and menus not updating for new messages, deleting emails, etc...

I found out something interesting: the only browser I was having an issue with was Chrome on MacOS. NOTHING I did would get things to update, and the console wasn't showing anything that pointed to a problem. SignalR was working, as far as Chrome was concerned. Firefox on Windows and Mac...Safari...Chrome on Windows all worked just fine. Incognito on MacOS even worked.

What I ended up doing is clearing ALL my cookies and app data in Chrome for Mac, as well as my cache. (Just clearing the cache hadn't done anything but I threw that in for good measure.)

Once that was done, things started working. So somehow, somewhere, a cookie was causing a problem. Therefore, I'd suggest trying that on the browser where you're having issues and see if that clears things up: clearing out your cookies.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
echoDreamz Replied
Derek, the delete issue happens for me when I am impersonating a user. If I delete a message, the interface does not reload, I also do not get new email notices etc.

The cookie issue does appear to have solved the no email notice for normal / non-impersonating accounts.
0
Derek Curtis Replied
Employee Post
Chris, a few months ago I know you were toying with running SmarterMail across a couple..or a few..separate IIS worker processes. You reverted that back, right? (Pretty sure you did, just want to verify.)

As an aside, we're going to be looking into that some more. As it stands, SignalR doesn't play well across worker processes without some help.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
echoDreamz Replied
Oh yes, we reverted back to a single worker long ago, if not, it would cause all sorts of problems from no notifications, logged out randomly, events firing oddly, ActiveSync notifications being sent x number of times, all kinds of issues.
0
echoDreamz Replied
Note that the deleting issue affects everything when impersonating a user. Notes, calendar events etc. Even creating a new contact etc. does not show until you reload the interface.
0
Derek,
That "power" of advanced search, please confirm that you guys have fixed all of the search bugs that have existed since version 14 ? I have posted that list about 4 times already, but i never get feedback if the list has been fixed.
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
5
Hi
Can we get an actual table of issues, and a column list of status ? This way a quick look at the table can show if a particular issue has been resolved or not and what the status is.  While i appreciate a thread like this with all of the feedback and discussion, i don't want to have to read through 165+ comments to determine if something has been fixed or not.
 
Some thing simple like this :
 
Description
of issue
Confirmed as bug
/ Version
Date
Reported
Current
Status
Date
Resolved
Resolved
in Version
           
           
           
           
 
www.HawaiianHope.org - Providing technology services to non profit organizations, low income families, homeless shelters, clean and sober houses and prisoner reentry programs. Since 2015, We have refurbished over 11,000 Computers !
0
Derek Curtis Replied
Employee Post
Chris -- this occurs even after an upgrade to Friday's release? I just tested it and I can impersonate an account and delete items, add calendar events and add contacts without having to refresh the browser. Is this only Windows 7 and IE?
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
Derek Curtis Replied
Employee Post
I also tested Firefox 54 and IE 11.0.9600 on a Windows 7 box and they both worked for a non-domain admin account while impersonating....
Derek Curtis COO SmarterTools Inc. www.smartertools.com
0
echoDreamz Replied
Chrome v60.0.3112.101 on Windows 10, still exists even after the 16.2 update.
0
echoDreamz Replied
Yeah, I wish they would publish a license holder only URL that shows a list of all known issues, what is being worked on etc. This would help immensely.
2
Matthew Conder Replied
Hello,
 
I have 2 more bugs and wondered if anyone else is having the same issues?
 
1. When I change the Text Encoding in the user defaults and go to the "Prograte" button, it shows "Text Encoding: Not Set". This doesn't matter what I change it to, it always says not set. So what is the best text encoding for the US UTF-8? Which brings me to the next bug/issue
2. Over 50% of the links in emails don't show as links ever since I upgraded to v16. Why? In v15, any link showed as a clickable link. Now, I would have to say that only 25% to 35% of links actually show as clickable links. I would originally guess it was a sending mail server issue, but the same links (which include my personal email signature) doesn't show as links anymore.
 
I love SM and have been using it since v3, but I am really starting to just be over it. I have customers continually complaining and all I can tell them is that they are working on it and they are soooo sick of hearing this. I am about to lose over 400.00 a month, because customers are about to find a different provider. I don't know what to do at this point. Is the clickable link issue a problem with the default ISO setting of SM or is it just a rendering issue with SM?
 
Thanks for anyone's advice!
Matt
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Matthew Conder Replied
UPDATE OF ANOTHER ISSUE: When in my personal email account on webmail, I go to the signature and I alter it, the Save button is still disabled and I can't save my updated signature. I have also had a customer complain about this. I have tested this in FireFox v55.0.3 (the current release).
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Derek Curtis Replied
Employee Post
Matthew

I was able to replicate the issue with text encoding not being set on propagate. That's been added to our bug tracker and should be fixed on the next release.

However, I can't replicate the signature issue on FF 55.0.3 on either Windows or MacOS. I'll try a few more scenarios....

As for the links, I haven't seen that either. Are these links sent through webmail or from clients? (Or can you tell?) Are you only seeing it in webmail? We have links in our signatures as well, and those all seem to work regardless of how the message is sent, unless it's sent from a client that doesn't allow links in signatures.
Derek Curtis COO SmarterTools Inc. www.smartertools.com
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Derek Curtis Replied
Employee Post
All,
 
This thread is getting a bit unwieldy. Ideally, items would be listed separately here in the Community: Problems encompassing bugs, "may be a bug" or "how do I..." items as a Question, feature requests as Ideas....As it is, threads like this contain many of all of these things and keeping them separate and making sure things are replied to gets difficult.
 
So, thanks to a new feature in SmarterTrack 13.x, I'm going to lock it. I will follow up with a few of you on some newer items, so check your inboxes/DMs. 
Derek Curtis COO SmarterTools Inc. www.smartertools.com