Meeting not working
Problem reported by Erik White - May 1, 2017 at 12:12 PM
Being Fixed
Testing group meeting with colleague, logged in as separate users. Meeting created wont show up in other's list of meetings, even if set to public access. Link worked when sent via chat room, and once in the whiteboard doesn't show any markings/isn't responding , the video chat isn't working, and I cannot upload files.

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Andrea Rogers Replied
Employee Post
Hi Erik,
 
Thanks for the report! Only Workspaces that you create will appear in your Team Workspaces section. Other members can access the Workspace using the invitation link that you send to them via standard group chat or email. That said, I wonder if others would anticipate seeing Team Workspaces for which they're invited in the Team Workspaces section as well. That could be something to consider...
 
For the other items that aren't working, what type of behavior are you seeing? When you click on the Video Conference icon, what happens when you click on "Enter room"? Are you able to draw on the Whiteboard, but your colleague doesn't see your work? Finally, do you get an error message when you attempt to upload an item to Shared Documents or do you not see the option to upload? (Only the Organizer of a Workspace has the default ability to upload files. They then have to enable the ability for everyone or only authenticated users to upload items. Are you the Organizer, or has that ability been enabled for you?) 
 
I'm reviewing Team Workspaces on my test build running 16.0.6330, and I'm not seeing any significant issues at the moment.
 
Thanks!
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
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Andrea Rogers Replied
Employee Post
Jeff, Erik,
 
In our BETA build pushed last Friday, there were changes included to the Team Workspace functionality. Can you please provide an update on whether this functionality is now working as intended? We'll get you in touch with the Support Team directly if you're still having trouble with this feature. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
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SM v. 16.0.6385
Chrome: 58.0.3029.110 64bit
IE: 11
IIS Server: 8
 
Like others despite users logging into to the workspace only the person who sets up the workspace can use the whiteboard and the participants can not see what is being written or are able to contribute anything to the whiteboard.
 
When clicking on the enter room button for video nothing happens
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Hi Andrea

So the system I am using all cache is cleared and the other systems are new builds but cleared the cache anyway

Chrome, Firefox and Opera are the browsers supported by appear.in. As such, these are the browsers we recommend using with Team Workspaces. For more information, refer to the appear.in documentation for What other browsers do you support?

So tested all with Chrome and no difference.  Still failed to see what admin was writing on whiteboard

In order to utilize video conferencing, your browser must support WebRTC. Use the following site to determine if your current browser version supports WebRTC:

Confirmed to run WebRTC on all systems.  Still if I hit the button no response.

Limit the number of browser extensions that are running. In most cases, a quick way to limit extensions is to open an incognito browser window, as extensions do not typically run in ignognito, unless otherwise specified.

Some are fresh builds and have no extensions

Disable any ad blockers for the SmarterMail domain.

Added domain to all exclusions

Ensure you're on a high quality network connection. The faster the network and the higher quality the network connection, the better the appear.in call will be.

Does a 1Gb dedicated Fiber network to a Tier 1 carrier count as a quality network
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Andrea Rogers Replied
Employee Post
Erik, Jeff & Brian,
 
Please let me know if you are interested in reviewing this issue with SmarterTools Support. I'd be happy to create outbound tickets for you as well in order to address Team Workspaces directly. 
 
Thank you,
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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