Event - Ticket Idle Doesn't Fire
Problem reported by Jonathan Garber - April 26, 2017 at 1:43 PM
Event Ticket Idle
If Idle greater than 2 minutes
If custom field doesn't equal "VALUE"
Send email alert.
The event doesn't fire, no email is ever sent.

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The system only fires the idle events if a ticket is sitting in the system queue when it goes idle. Regardless of what we set in the event settings this is the behavior we see.

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