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Event - Ticket Idle Doesn't Fire
Problem reported by Jonathan Garber - 4/26/2017 at 1:43 PM
Submitted
Event Ticket Idle
If Idle greater than 2 minutes
If custom field doesn't equal "VALUE"
 
Send email alert.
 
The event doesn't fire, no email is ever sent.

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Jonathan Garber Replied
4/26/2017 at 1:44 PM
Also tested without any extra conditionals - just ticket idle == 2 mins
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Jonathan Garber Replied
5/3/2017 at 8:24 AM
The system only fires the idle events if a ticket is sitting in the system queue when it goes idle. Regardless of what we set in the event settings this is the behavior we see.
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