Desktop Chat Notification app
Question asked by Lance Rasmussen - 3/22/2017 at 11:40 AM
Unanswered
Is there a desktop app available that would notify when a chat is waiting?  There seems to be issue when ST isn't focused and getting chat sounds.  So would be nice to have a desktop app that, even if browser is closed, notifies if a chat is available.

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Jason Lockhart Replied
Any updates to this thread?  We also need this functionality.
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Stephen Smith Replied
Lack of mobile app for SmarterTrack is the sole reason why we are now shopping for a new system.  Unfortunate to see this system not being developed to stay up with modern needs.

It's honestly so cheap and easy to get a solid mobile app built for your platform, should certainly have been done by now.  The mobile version is nowhere close to competitive to other modern ticket systems.


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John Marx Replied
We find mobile apps get in the way and that have a great web interface has worked well for us in every circumstance. The benefit with a single app (web) is you don't have to maintain two apps. Our internal CRM/Task system is solely web and our team uses on desktop, tablet, and mobile.

The only benefit is a mobile app can work "offline" better than a web app. A web app still can do that but not as efficiently. Being we are always online now and we're not in the 1990's that isn't an issue for our team.

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