Chatbot - Online help
Idea shared by Yannick Guerdat - 3/20/2017 at 12:08 PM

Everyone is talking the last months regarding chatbots. I was wondering if you guys are planning to implement any chatbot for the chat ? I explain me, 70% of our customer's requests are based on the same issues and questions. We have a great KB and a nice Community but still we take a lot of time to reply.

It would be great if a bot is there to reply for us outer the opening hours of our office or during the large influence of our support platform. 

Do I'm crazy to think at that or are you planning to work on it ? 
Thanks for your feedback

Artionet Web Agency | Director - Strategic Consultant Route de Moutier 109 | CH-2800 Delémont | Switzerland www.artionet.com Website, CMS, e-Commerce, e-Gov, Social News Room

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Can;t believe this isn't a feature already.

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