When selecting group leave auto assign as default agent
Idea shared by Lisa Sparacino - February 16, 2017 at 12:42 PM
Proposed
When creating a ticket from the management console I would like the agent to remain auto assign when selecting a group.  It used to function this way and with the new update it changed to default to the user that is logged in.  

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Hi Lisa.  I think this is a bug.  I'll be checking and I should have an update for you soon.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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any update on this issue?

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