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When selecting group leave auto assign as default agent
Idea shared by Lisa Sparacino - 2/16/2017 at 12:42 PM
Proposed
When creating a ticket from the management console I would like the agent to remain auto assign when selecting a group.  It used to function this way and with the new update it changed to default to the user that is logged in.  

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Employee Replied
2/16/2017 at 12:56 PM
Employee Post
Hi Lisa.  I think this is a bug.  I'll be checking and I should have an update for you soon.
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any update on this issue?
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