Cannot delete a user

Question asked by JML - 2/7/2017 at 6:18 PM

Answered

Running 15.3.6109

One of the admins tried to rename an account. They copied the display name which contained @domain.com in the username field I assume.... SM renamed that account from user xx to xx@domain.com. All other usernames are xx format and don't contain @domain.com.... I cannot delete the user in the web interface. When pulling up the account it gives a different page with fields for domain, active directory user name, etc... basically looks like its every possible field for that page. When you try to fill it out, it won't save. You also cannot rename the reconfigured account.

Is there a way to delete a user manually by editing the files? I tried deleting the folder and editing the user list but it just comes back...

Thanks!

5 Replies

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john Replied

8/7/2017 at 2:40 AM

Did you find a way to resolve this, I have the same issue. Thanks.

JML Replied

8/7/2017 at 8:58 AM

I have not. I tried a few different ways to remove it with no luck. So its just sitting there.

john Replied

8/7/2017 at 9:16 AM

Yep, same here. I deleted a folder in the file, that did nothing and unfortunately, I do not have enough knowledge/experience to delete the relevant text in the Gal Cache text doc or the account list. Surely there is a manual way to remove it.