When we have multiple brand. In each brand have an agent that assign only to support department each.
Each agent can see all the customer/client from all brand, right?

 

What I want is restricted the privileges of agent to see only customer/client with same brand where the customer/client come from.

 

Example:

 

Brand 1 : BATI
Department BATI : BATI Support Department
Agent BATI : Bagus Rachmad in BATI Support Department
Customer/Client BATI : Aulia, Ismail, Fiqih

 

Brand 2 : MAGNET
Department MAGNET : MAGNET Support Department
Agent MAGNET : Joe Mashari in MAGNET Support Department
Customer/Client MAGNET : Ashari, Azzan, Mandala

 

Condition now: agent Bagus and Joe although assign in different brand and department, both of them can see all customer/client Aulia, Ismail, Fiqih, Ashari, Azzan, Mandala.

 

Our needs: 
a. Agent Bagus can only see the customer/client from BATI Brand (Aulia, Ismail, Fiqih) and agent Joe can only see the customer/client from MAGNET Brand (Ashari, Azzan, Mandala).
b. Agent Bagus can't see the customer/client from MAGNET Brand (Ashari, Azzan, Mandala) and Agent Joe can't see the customer/client from BATI Brand (Aulia, Ismail, Fiqih)

 

Why I need this? Because, I'm using Smartertrack for collaboration with our partners (as an agent) to maintain their end costumer via our Smartertrack to centralized the helpdesk system, so this partner agent must be restricted to see customer/client from another brand which is our another partners too.