Header Bar disappears
Problem reported by kevind - January 18, 2017 at 8:10 AM
Resolved
Using Version 15.5.6222 with IE or Edge:
  1. Click on Contacts
  2. Choose Actions -> Import/Export -> Export to CSV
  3. The Header Bar will disappear after your next action. For example, click on Email.

14 Replies

Reply to Thread
4
Sean Middlemore Replied
Hi Kevin,
 
Just tried it on my server, Version 15.5.6222 and Windows Server 2012 R2, and can confirm it happens to us too!
 
Kind regards,
Sean
0
kevind Replied
Sean, thanks for the confirmation. I just checked ver. 15.4 and it's broken there as well.
3
kevind Replied
Hey, just wanted to make sure this bug is on the list. Would it be better to open a ticket? Thanks.
0
kevind Replied
Bump.
4
kevind Replied
Will there be any more updates to SM 15.x? If so, please mark this thread as Being Fixed.
 
Not sure what everyone else thinks, but the web interface in the current version is pretty good and it's going to be a challenge upgrading users to v.16. Plus it will probably be another 6 months (finish beta, wait for a few minor releases, educate users), so it would be nice to roll some bug fixes into 15.x.
1
Rod Lasky Replied
Employee Post
Hi Kevin.  I just replicated this, and will be reporting this to our developers.  Sorry, I didn't see this previously.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
kevind Replied
Thanks, Rod.
0
Paul Blank Replied
Completely agreed, Kevin!!!
0
Matthew Leyda Replied
I Agree to. Don't stop bug fixes on V15
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
0
Derek Curtis Replied
Employee Post
Guys,
 
Thanks for pointing this out. This is one of those weird edge case display bugs where a problem crops up after a seemingly innocuous set of steps: only in IE and Edge, only when you export a contact using the Actions menu (as opposed to downloading the vCard from the contact itself) and then only when you complete another action after the download completes. Refresh the page and all is clear. It doesn't happen in any other browser, or in any other scenario. There's no console errors in the browser, there's nothing in the Network tab to indicate a problem....And what's stranger yet: any item that has an action, such as the Availability dropdown, help dropdown and even your username dropdown are all there, just hidden. 
 
As it's such an edge case, and as the functionality is still there, we may have to let it be for the time being since a refresh of the page clears up the issue. In addition, we're making major changes to the interface in SmarterMail 16.x so most of our time is spent cleaning that up and making sure that the functionality is there and working properly. Plus, as the interface is SO different in 16.x, this type of issue won't be present.
 
That said, we will put the issue in our backlog and hopefully look into it at a later date.
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
1
Matthew Leyda Replied
Kevin,
Read between the lines. Suck it up and live with it. It isn't worth SM's time to fix V15.
Kendra Support
http://www.kendra.com
support@kendra.com
425-397-7911
Junk Email filtered ISP
0
kevind Replied
Yes, unfortunate. Would like to move to SM16, but it looks like it's got a long way to go...
0
kevind Replied
Derek, thanks for the reply. I do understand as this is not something that occurs that often.

Maybe you could take a look at this issue with SM16 and see if it's related?
https://portal.smartertools.com/community/a88699/no-nav-bar-icons-in-ie11.aspx

1
Derek Curtis Replied
Employee Post
All,
 
I just tested this on a SmarterMail 15.5 install and it appears to be resolved: the header no longer disappears when you export a contact to CSV. The fix will be in the next minor once it's released. (As of now, it's build 15.5.6291.)
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278

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