In order to ease the communication with the user and make the instructions easier to follow, it would be great to load predefined images in SmarterTrack and when using a key word, the respective correspondent image to load in chat window to be sent to the user.

 

For e.g., when writing "Please click the "Settings" button in our application", this should trigger the image/screenshot uploaded for "Settings" to be sent to the user and make it easier for them to find the location of that respective button to press it on their device.