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SmarterMail Enterprise Edition Upgrade Protection renewal -- $100.00 price increase from last year?
Question asked by Eric Bourland - 12/11/2016 at 10:12 AM
Answered
SmarterMail 15 Enterprise Edition
 
Has anyone else noticed the price increase for Upgrade Protection? In January 2016 I paid $199.00 for one year of Upgrade Protection; now it seems to be $299.40, "marked down" from $499.00?

Am I missing something, or is this the same Upgrade Protection price that other people are paying this year?

Thank you for the perspective.

Eric

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David Fisher Replied
12/12/2016 at 9:53 AM
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Hi Eric,
 
  That sounds like the normal price on sale right now.  Are you sure you are logged into "My Account" and clicking on your license?  Did your upgrade protection expire/lapse?  It should tell you if it expired, or is expiring on a certain date.
 
  But the Enterprise with 250 mailboxes should be the same price.  There shouldn't be a regular price in there at all when you go to renew your license, so it sounds like you went into Buy Now instead of My Account, and choose your license.
 
-dave
 
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Eric Bourland Replied
12/12/2016 at 12:29 PM
Dave,

Andrea at SmarterTools sent me a quote for a renewal price of $199. I was unable, somehow, to reach that renewal price on the SmarterTools web site. =) Anyway, problem solved. and I am grateful for Andrea's help and for your thoughtful reply. Thank you so much.

best from Eric
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David Fisher Replied
12/12/2016 at 2:31 PM
Eric,

That is very weird, guess things like that came happen from time to time. I have dealt with Andrea before over at Sales and she is very helpful.

Glad you got it worked out!

-dave
0
Shivam Parikh Replied
1/1/2017 at 11:58 AM
I had a similar issue and got an automated sent out quote to me but I saw it yesterday. I thought they sent something random at me. Sadly I might be too late on it. No way I will renew it (Smarter Track/Help desk) at higher rate. May as well forget it for a year or two (unless they allow me to use the quote).
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