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We are receiving reports that when a new ticket is created the users are receiving the ticket created notification 7 times.
While researching I have found that there is currently 7 agents assigned to the group and the email address is utilizing a distribution list rather than individual email address accounts.
Is there something that I can change so that they do not receive the same notification multiple times?
I was not sure if it is the way that the body of the event is set up:
Ticket [#ticketnumber#] "#subject#" has been created from #customeremail# in group #group#.
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