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Have an internal user that sends an email from their personal email into 3 ST queues, but for some reason, sometimes they just don't get into ST.
Looking in TicketImport.log I can see some other emails from this user, going into the 3 ST queues, but some are not.
Now, i have checked on our email server (Exchange Online) and everything gets delivered there, but looking on ST POP Logs, it doesn't really give any good details of what has been imported, i.e. subject or MessageID.
Is there anywhere else I can check within ST for why these didn't import?