Weekend Events Not Firing Correctly

Problem reported by Phillip Adkins - 9/26/2016 at 8:52 AM

Resolved

Good afternoon,

We are using Smartertrack Version 12.2.6074.17357 and the event system is functioning properly for all events except for weekend new tickets. The rule is set to fire an email to my inbox when a new ticket is created.

I set the settings so that they are the following:

Day of Week

through

But the rule fires with every single ticket that comes in.

I have another rule that is set to only fire Monday through Friday between 6pm and 7am and it works as intended.

In my estimation, it would be easier on users to have a series of checkboxes that correspond to the days of the week instead of a dropdown that limits you to between or outside of a range of days.

Regardless, if anyone can assist, it would be greatly appreciated.

6 Replies

Reply to Thread

Phillip Adkins Replied

10/24/2016 at 5:52 AM

Can anyone assist?

Edit: It looks like the Version 12.3.6128 release notes state that a fix for Day of Week conditions not working was implemented. We are preparing our server for the update. I will reply separately in the event that this fixes the issue.

Employee Replied

10/24/2016 at 10:56 AM

Employee Post

Hi Phillip. This was definitely fixed in our latest SmarterTrack release.

Von-Austin See Replied

10/24/2016 at 12:16 PM

Employee Post

Phillip,

In addition to Rod's response, you'll need to ensure that if the event had already existed prior to the upgrade that you edit, and then save the event (no changes will be necessary). The issue was with how the Event was saved into the database, and re-saving the event will write the event with the correct values for triggering on weekends.

Von See Technical Support Supervisor SmarterTools Inc. (877) 357-6278 www.smartertools.com