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We are using Smartertrack Version 12.2.6074.17357 and the event system is functioning properly for all events except for weekend new tickets. The rule is set to fire an email to my inbox when a new ticket is created.
I set the settings so that they are the following:
But the rule fires with every single ticket that comes in.
I have another rule that is set to only fire Monday through Friday between 6pm and 7am and it works as intended.
In my estimation, it would be easier on users to have a series of checkboxes that correspond to the days of the week instead of a dropdown that limits you to between or outside of a range of days.
Regardless, if anyone can assist, it would be greatly appreciated.