ClamSup default install
Question asked by Eric Tykwinski - September 9, 2016 at 11:09 AM
Answered
We just had a Lockey macro get through, or at least I think it is.
I tested the same email through a linux box I also run which was caught from SaneSecurity's Malware db.
Linux Box shows: A virus found: Sanesecurity.Malware.26311.JsHeur.UNOFFICIAL FOUND
I'm seeing ClamSup.bat on SmarterMail download the same definitions, so is there anything special to enable them?

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Rod Lasky Replied
Employee Post Marked As Answer
Hi Eric.  Check your Delivery logs for any ClamAV errors.  They would look like:
Unable to run Clam virus checks: System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it 127.0.0.1:3310
If you see these, then make sure you have the Microsoft C++ 2010 Redistributable Packages installed.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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CCC Replied
What is the next step if I am still seeing those errors and both of the VS C++2010 redistributable packages are installed? I also have VS C++2005 packages installed, could they need removal?
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@CCC @Rod  We reinstalled VS C++ 2010 Update 1, but didn't have an effect.  Is there any other tweaks you can think of? (StreamMinPort,StreamMaxPort, et al?)  I setup another Linux VM running ClamAV and stopped getting the errors, but I think I need to tweak the settings as the queue was growing rather quickly.  I saw you have default at 100 MaxThreads and MaxQueue to 200, same for a remote server?
 
PS.  We were receiving those errors, so I'm under the assumption that it might be a Windows TCP/IP stack issue on localhost?
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Just a quick follow-up, post trouble ticket.  We had Rod remote into our server and he quickly noticed that we only installed VC++ 64bit.  Apparently both 32 bit and 64 bit are needed.  So from 50K failures yesterday on ClamAV to currently sitting at 9 failures.  I think we solved the issue.  Thanks Rod...
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Micky Witztum Replied
Does anyone know if SmarterMail calls the "ClamSup.bat" file while updating the main ClamAV system via freshclam?
 
I had the same problem mentioned above but while manually running the ClamSup.bat update process.  I had already installed the 64bit version of the Microsoft library to get ClamAV working at all on a NEW install of SmarterMail.  
 
I installed it on a new Windows 2008 R2 server that I was preparing to migrate my SmarterMail install over to.  
****Note that I used the latest installer of version 15.5.6222***  so there may be a problem with the installer?  I didn't see the library listed in the documentation for system requirements...so I am guessing that something got missed in the installer build?  I did not see any errors when installing the product.
 
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Micky,

My issue was I didn't have 32-bit installed as well. More of a ClamAV requirement, but necessary for it to work. I can't tell you about timings right now, as I'm having a different issue, but I think they usually run in sequence.

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