Timeouts when importing/migrating mail
Question asked by Russ Michaels - August 31, 2016 at 11:17 AM
Unanswered
We are moving to a hosting provider that uses Smartermail, and we are using the import/migration tool to get mail from the old server. Unfortunately this only seems to work for a small number of emails, if it is more than 300 or so then they don't get downloaded, so I am assuming it is timing out at that point.
 
What is the solution to import from a mailbox that contains thousands of emails ? any way I can increase the timeout or tell the host how to ?

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Derek Curtis Replied
Employee Post
Hi, Russ
 
What platform are you moving from? 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
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Rod Lasky Replied
Employee Post
Hi Russ. Also, what version of SmarterMail is the new hosting provider running?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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