How do configure and view Google Analytics

Problem reported by Sally Sloley - 8/21/2016 at 6:31 PM

Not A Problem

RE: kb/a2612/

I can't work out where I should log in to set this up.

And, I need to then know how to access the data once it's set up.

Any help would be appreciated.

12 Replies

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Bruce Barnes Replied

8/22/2016 at 3:07 AM

See this article: https://portal.smartertools.com/kb/a2612/setup-google-analytics-tracking-in-portal.aspx

Bruce Barnes ChicagoNetTech Inc brucecnt@comcast.net Phonr: (773) 491-9019 Phone: (224) 444-0169 E-Mail and DNS Security Specialist Network Security Specialist Customer Service Portal: https://portal.chicagonettech.com Website: https://www.ChicagoNetTech.com Security Blog: http://networkbastion.blogspot.com/ Web and E-Mail Hosting, E-Mail Security and Consulting

Bruce Barnes Replied

8/22/2016 at 3:08 AM

and also see this one:

https://portal.smartertools.com/kb/a2599/set-google-maps-as-the-map-provider-for-live-chats-and-whos-on.aspx

Employee Replied

8/22/2016 at 12:43 PM

Employee Post Marked As Resolution

The setting for your Google Analytics Site ID should be found at Settings > Configuration > Connected Services > Integrations tab. However, it appears to be missing in SmarterTrack 12.2.6074. I have alerted development and will change this thread from a Question to a Problem in order to track the status of this bug fix.

Thank you!

Sally Sloley Replied

8/22/2016 at 7:28 PM

I think that the issue is that I can only log into the portal with my user id, which is fine for running my KB articles, but I can't log in with my admin credentials. Not sure why this is happening.

Sally Sloley Replied

8/22/2016 at 8:05 PM

Ah, that would explain it. Thanks.

Employee Replied

8/24/2016 at 2:42 PM

Employee Post

That's interesting, Sally. You should be able to access both your Portal and Management Interface using your agent/manager/admin login. After you log into the Portal, click on your name in the upper right corner. Do you see the option for "Management Interface"?

Sally Sloley Replied

8/24/2016 at 4:57 PM

Yes, I can see that. Then I click on the settings icon at the bottom. Then I open Configuration in the left nav, then connected services. Then I see the Integrations tab, but see nothing for Google Analytics. Only max feeds, map provider, translation provider, requests to trans api and char to trans api.

Employee Replied

8/25/2016 at 9:02 AM

Employee Post

Ahh I see... I thought you might be saying that you didn't have access to the Management Interface with your agent login. If you're able to view the Configuration settings folder, then you're logged in as the System Administrator and should have access to all settings. The reason you're not seeing the Google Analytics Site ID field, though, is because of the bug in this current version. Thanks for your clarification.

Employee Replied

8/26/2016 at 10:33 AM

Employee Post

Hello Sally,

Apologies about this; I was actually wrong about this being a bug in the software. The Google Analytics Site ID field was moved in a minor version of 12.x to the Brand settings. This will allow you to do Google Analytics tracking for each brand you have configured.

Find the setting by logging in as the Administrator and going to Settings > Manage > Brands > Edit a Brand > Options tab > Google Analytics Site ID.

Employee Replied

8/26/2016 at 10:33 AM

Employee Post

This has been updated in our documentation to reflect the new location.

Sally Sloley Replied

8/28/2016 at 4:22 PM

brilliant. and, now that I'm all hooked up, how do I access the data?

Employee Replied

8/29/2016 at 4:07 PM

Employee Post

You should have first created a site in Google Analytics for your support portal. When you enter that site's ID into SmarterTrack, it will allow you to track the pages and activity on your portal. Once you have enough data stored, you can review your results within Google Analytics itself.

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