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Since upgrading from v11 to v12, our agents have been complaining at an increase of chats dropping out. At first we thought it was due to the embedded version of chat available as it seemed our pop-out version didn't show this issue, so we changed back to pop-out version. It seems more stable, but ideally would like to use the embedded version again.
Nothing else on our network/firewalls has changed since the upgrade only the smartertrack software.
Has anyone else noticed an increase to chats dropping out using embedded version of chat?
This is a common scenario now:-
9:38:56 AM - Disconnected From User
9:38:56 AM - This live chat session is no longer active
9:39:27 AM - stu: hello ?