Adding conversation in ticket closure mail
Idea shared by Emanuele Tomasi - July 8, 2016 at 12:03 AM
Under Consideration
Hi,
 
When you receive a ticket closure mail, you only see the number and the object, but sometimes this is not enough.
 
There is the possibility of adding entire conversation in the mail ticket closure??
 
It would be important!

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Any News?
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Derek Curtis Replied
Employee Post
Emanuele
 
Ticket Closed messages are sent via an Event, and not sent automatically unless the ticket is auto-closed. That said, I can see the value in including the ticket history and/or conversation in that type of message. So what I've done is changed this thread to an Idea versus a Question, so it will be treated as a feature request. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Great,
 
thanks!

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