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Deleting Junk Email
Question asked by Joseph Rebis - 11/24/2014 at 2:33 PM
Unanswered
A user mentioned that when he deleted messages from the junk email folder via webmail the message doesn't show up under the deleted items folder - even though his settings include "move deleted items to deleted folder".
 
Is anyone experiencing this problem? Is this on purpose? Is there a global setting? We are running SM 12.5.
 
Thank you,
 
Joe
 

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Joseph Rebis Replied
11/25/2014 at 12:40 PM
Could anyone confirm this is happening to them as well?
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M. Hussein Replied
11/25/2014 at 12:51 PM
This is the normal behavior
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Steve Reid Replied
11/25/2014 at 12:52 PM
Yes it is happening and I believe it is by design. If it is not a spam email then the user should mark as not spam, which will move it to the inbox. Then they can delete as expected.
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Joseph Rebis Replied
11/25/2014 at 1:09 PM
Thank you Steve. A good workaround. It doesn't happen using an external email client either.
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Joseph Rebis Replied
11/25/2014 at 1:09 PM
I am not sure this policy is a good idea though as it should follow the global user or domain specific rule of deleting to the deleted folder or otherwise. Perhaps it should be a separate option.
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